Bob's Discount Furniture and Mattress Store

"Really large selection of quality furniture. Nice showroom. Sales person Belinda was very professional, knowledgeable, accurate and non-pushy. I went to many many furniture stores first and feel like I got the best living room sofa with the options I desired for the best deal from Bob's Discount Furniture"

"I would not buy a pack of gum from Bobs Furniture in the Inland Empire. The Store Manager Eva has the worst customer service and follow-through of any manager that I have ever seen and I was in retail forty-five years in upper management. I purchased a rug, recliner and protection plan and only took the rug from the store. The very next day I returned the rug and cancelled the order. However, I was still charged for everything because the person in customer service (Ana) didn't know what she was doing. Two days later on a Friday I went and talk to the Store Manager Eva and she could not correct the issue and since it was Friday she would have to contact corporate on Monday and would give me a call on Monday. She never called so on Tuesday I went to the store to see her and she was on a conference call and could not see me. I tried contacting her several times and she never returned my call. I finally had to get in touch with Wells Fargo who Bobs uses for store accounts and they said she hadn't returned their calls either. So I contacted Bob's Furniture Corporate Office and after a month it was finally taken care of and I got my refund after it reduced my credit score. If she had only taken care of it like she promised Wells Fargo Corporate, Bob's Furniture Corporate and my credit score would not have been involved or an issue. Note: Wells Fargo went out of their way to try and correct the issue!"

"I recently had the pleasure of working with Robert at Bob's Furniture, and I couldn't be happier with the assistance he provided. My daughter needed a new vanity, and Robert's knowledge and customer service skills were outstanding. He helped us choose the perfect vanity, and his attention to detail was impressive. I would highly recommend seeking out Robert if you visit Bob's Furniture. His expertise and exceptional customer service make the shopping experience truly enjoyable."

"Had a great experience. The sales person was extremely helpful not aggressive but available to answer questions as needed. Sammy made the whole experience delightful not stressful at all. The quality of the furniture is really impressive and especially considering the price is also competitive. The family and I had get there around 7pm after we had visited 3-4 other big brand stores and had either bad experiences or was not impressed by the price and quality. I don’t have any buyers regret and feel confident in the purchases we made. Thank you Sammy!"