Staples

"I visited the Staples store today for office supplies and a print job, and unfortunately, I had a highly disappointing experience. Despite encountering issues with the printers, the gentleman at the printing counter seemed uninterested in helping, claiming there was nothing he could do. The lack of effort and dismissive attitude left me frustrated. Regardless, I kept my composure and continued to search for further assistance. Even though the cashier attempted to assist, her suggestions didn’t resolve the problem. Her attitude was great compared to the other employee I interacted with. Regrettably, my overall impression was one of poor customer service. What surprised me most was the absence of any offer for a refund for the misprints, a service I’ve received in the past. I hope this feedback helps Staples improve their customer service standards. I used to a bad person and get really ugly with people in situations where I would be frustrated because they didn’t meet my expectations, I learned to bite my tongue and channel that energy to express myself through leaving reviews. It’s just 1 strangers opinion anyway… hope this helps."

"This is one of my worst experiences ever since I became disabled. It was at the Staples store# 0228 where I was instructed by The Gap to take a return. On Sunday 12/10/23, I went to this Staples in Whittier, the male at the counter asked about the return code which I proceeded to look for, then the store phone rang and the person "helping me" left to answer. I waited and waited till others approached and asked if anyone was helping me. I replied you would think that a customer at the store should have priority". I could see how the male employee was going back and forth from the isles to the phone, so when they saw/heard me share my thoughts about the lack of care and lack of customer service another associate came to assist. I repeated what I had just said and her response added to my aggravation. She said that the policy was "first come, first serve" If that was really their policy then the male should have completed the transaction since I was there first. Their poor excuse was that I didn't have the code but it didn't take me any time to find it on my phone. The male's name is Morris."

"The kids and I enjoying coming here for school supplies. Sometimes I come here for business purposes. But either way the employees are amazing and always have everything we need. Always clean and we are always greeted when we come in."

"It's a nice store filled with office, art, and school supplies in the Quad Center. I might get even more inspired to write my own children's books from Once A Butterfly I planned on."

"My husband and I came on 9/8/19 to have our seating chart printed out for our wedding. The associate that had helped us that day was rushing us as we were telling her the print size we wanted. We were told that our order would be ready in 24 hours. On 9/9/19, Danni helped us when we returned to pick up our seating chart. As soon as she brought out our seating chart, we saw that it had been printed in the wrong size! I was frustrated and upset that the previous associate did not print the chart based on the selections we made. Danni, seeing that we were both visibly upset, right away offered to reprint the chart the way it was ordered with a glossy finish. She said it would be ready in 20 minutes, so we went to Michael's to buy a frame for it. Our seating chart was ready once we returned. She helped us put the seating chart in the frame and trimmed the edges a little so it would fit perfectly. Once we were ready to pay, Danni gave us a discount for the inconvenience. I really appreciated the time she took to make sure our seating chart came out perfect. Thank you Danni for the excellent customer service!"