The Home Depot

"Great store you find everything easily"

"I recently had the most appalling van rental experience at the Home Depot Store in Whittier, CA. On October 28, 2023, I arrived at 6:00 am to pick up a van I had booked a week in advance. The check-in process was swift, but the representative's lack of information was shocking. She merely conducted a brief walk-around to note dents and scratches, neglecting to cover critical details such as gas, insurance, or any operational instructions. I was handed the keys with a brisk "thanks," and that was it. As I hit the road, the door between the cab and cargo area began slamming shut every time I stopped, due to a missing knob. This defect made the entire journey to Central California an acoustic nightmare. Despite attempting to minimize the noise with blaring music, the incessant slamming dominated the trip. The absence of time for a return or replacement forced me to endure the torment. Upon returning the van at 7:00 am the following day, the service plummeted even further. The assistant handling returns appeared visibly annoyed when I rang the bell for assistance. Her response to my greeting was a stony silence. Handing her the keys to indicate the van return, she commenced typing without acknowledging my presence. After a polite nudge for acknowledgment, her dismissive and bothered response was profoundly unprofessional. When I requested a manager, the process was met with visible reluctance from the assistant. The manager, Marcus, did listen attentively but failed to provide any apology, compensation, or even a hint of consideration for the malfunctioning van door or the dismal service. His lack of proactive resolution was disappointing, to say the least. As I stood waiting, the assistant abruptly handed me a receipt without any information on the total charges or a simple gesture of gratitude for my patronage. The absence of any attempt to address my dissatisfaction was evident. It was an incredibly disheartening experience. The van itself performed adequately aside from the door issue, but the abysmal service overshadows any positive aspect. I strongly advise steering clear of this Home Depot Store in Whittier for van rentals. This experience was beyond disappointing, and I cannot recommend it to anyone."

"Whittier HD reigns as one of the best I've ever seen!"

"Where do I begin? For those who don't feel like reading this entire review, DO NOT have Home Depot install your dishwasher. You would think that having the "professionals" install your dishwasher would be the preferred choice, but you'd save yourself headache and damages doing it yourself (if you can). Let's recap what Home Depot dishwasher installation for me looked like (see attached photos): the installers chipped the laminate floor and newly built cabinets, did not level the dishwasher both horizontally and vertically, and (you're not going to believe this), dropped a socket into my brand new garbage disposal, which we didn't find until after we turned it on. On top of all of that, the dishwasher doesn't even work (it gives an error every time we try to run it)! It's a joke how bad this installation was; it would've been better not to have had them over at all. I could have babysat them to ensure it was done right, but I shouldn't have to. Is it too much to ask that the "professionals" to do their job right while I'm doing my job? Just save your money and go with someone else; Home Depot is not the way to go (you'd be better off paying twice as much to not have to go through the same experience)."