Extra Space Storage 135 Dubois Street, Santa Cruz, CA 95060

"Renting a storage unit with Arden was easy and a breeze. She was very friendly and made moving (a stressful time) feel better knowing that my things were going to be safe and secure."

"I do not feel safe at this facility after dark. My unit was burglarized, ransacked and trashed. Whoever got into my unit stole and broke many personal and valuable, irreplaceable items. It was extremely traumatizing. Those who did this were boosted over the wall between my unit and the vacant unit next to mine (which was unlocked at the time). There is a large gap between the wall and ceiling of the unit. The vacant unit should have been locked in order to prevent this! There are security cameras on the elevators and entrances only, so when units are burglarized there's little possibility of there being viable footage. When I met with the police at the facility they advised me to move to another facility because they receive reports of burglaries there almost every day. I took their advice and moved my belongings to another facility."

"If I could give negative stars, I would. We had our entire house contents stored due to large renovation. In 10 months, our rate went from ~$485 to ~$600+. On that time we had over $18,000 worth of our items stolen. Extra space could totally do something about this and they’re not. Thieves remove the upper barrier bar on units, crawl over the top and open the unit from the inside. Then they take your items, stash them in an empty unit and come back and remove them from the property at a later date. We were lucky that on site staff located our items in this stash unit and we were able to recover most of our things (but not all). Totally preventable - could put chain link or secure the upper bar with rivets. Or so many other controls (ID access check, or security…). We have filed insurance but will be pursing other compensation due to potential for personal information exposure. When we recovered our items, there were bottles of urine and drug paraphernalia (needles in our boxes). I appreciate the challenges of location, however, it is ridiculous to pay that much money only to have half your items stolen. Go elsewhere!"

"The front office staff are very friendly and super helpful. That being said there are a lot of people loitering around the property at all hours. Several times I’ve been there dropping off stuff and people have reported that their units were broken in too. It’s not the safest to come after dark alone. There are not usable restrooms on site. The doors for the stairs are intermittently locked so you sometimes can’t get out of the stair well and have to try multiple doors to get out. The carts are sometimes locked in the office, sometimes available and sometimes not. There is consistently trash and debris on the property. Your rate will also climb and climb every month. For almost $300 per month for a 10x10, you’d be better served at a different property. Again, the staff are great!! Good communication and open to helping."

"The customer service at the Dubois location is excellent. Verna in particular really went above and beyond helping me figure out an issue. She was friendly, patient, and dedicated to helping me figure things out. I appreciated that the facility is temperature controlled and there were no other issues. My stuff was stored there for a year and half and nothing was damaged. I hired movers to help me and they found it easy to get stuff into their truck."