Kaiser Permanente Behavioral Health Center 3840 Homestead Road, Santa Clara, CA 95051

"Update: I’m very grateful that I was lucky with my doctors (psychologist and psychiatrist) But to get this help it’s 7 levels of Hell from Kaiser. Really guys please take on work in registry only professionals. The worst place. You rather die, than will get help. Even if you have the top expensive insurance from IT company."

"I spoke to Susanna Chan for an intake assessment. She was rude, condescending, and kept cutting me off and saying if I wanted to talk that much I’d have to wait for a therapist. She reminded me several times if I kept answering beyond yes or no I would have to call back and wait several days to speak to someone. She called me while at work and I asked if she could call back another time and she said no this would be quick but then proceeded to extend the conversation once I said I could go. She completely lacked customer service and the experience was very dehumanizing."

"Kaiser is horrible with mental health. They don't care. They try to push you out as soon as possible with your temporary therapist. Medi Cal provided much better care than Kaiser, and I pay for Kaiser! I have been trying to maintain secure individual therapy and they make you wait for 4 months, and then tell you they will call you back on a certain date, and don't. It is awful!"

"Challenging. I had to reschedule an appointment due to a family emergency, which resulted in them cancelling my appointment, and then multiple phone calls with long hold times to reschedule. Once I got to someone who could reschedule, she spent 30 minutes berating me that my chart didn’t make sense and asking me to explain why they scheduled an appointment in the first place. She was very condescending and patronising, I would highly discourage using KP’s mental health services."

"I have been trying to help for depression and anxiety after losing my dad and mother in law. The behavioral health department has some great people and some some people who are anything but helpful. MG is one of the bright stars that is awesomely helpful and kind. You can tell it is his default setting and not something he needed to be taught. This review is to say thank you to him."