Gordon's No 1 Services & Tire

"I never leave review nor do I ever leave negative reviews. Went there for 2 new front tires. Paid over $550 for them. Two weeks later, one of the new tires went flat. Another week later, that tire pressure on that tire went out. Then the second new tire went flat too. Now I'm starting to be concerned. They wanted another $450 so I said fine but I told the staff many times that the tire went flat when we were out of town and we put a spare on but rotated the tires so that the spare is on the back and not on the front for safety reasons. I asked them multuple times to rotate it when they put the new tire on so that both new tires are at the front. Sure enough, when I showed up, one new tire was on the back, and the other one was on the front. I spoke to the staff again, and after already paying over $1000, he said we can put it in the garage again and rotate them if u want to pay for a tire rotation. At this point I got upset and is just done w them. The staff never listens and act like they don't even want to be there. I'm worried that they are even demaging or purposely doing things to have u keep coming back for more repairs. They give u run around answers and it all feel scamming. 2 new tires end up costing us over $1000! I should have just taken my loss at the beginning and go elsewhere. If u experienced anything like this please leave a review! Places will not change until enough people leave reviews! Go read thier reviews on Yelp. So many others had the same experience!"

"After looking at the reviews my experience shouldn’t have been a surprise. Car was dropped off because of check engine light. Quoted $800 for full coil replacement. Called around and received much cheaper quotes. Went to pick up the car and was told it wasn’t ready? Tech talked in circles about the process they go trough and the reasons they needed to put the car back together. Went to pay for the diagnostics and was charged extra fees for rags and environmental costs. Asked if that applied to hooking up a computer to my car? Fees were waived. Arranged to pick car up after hours with bill paid. Got a call after 5 stating that we could no longer pick up the car because we didn’t sign the receipt. Seemed like this was punitive for questioning the extra fees. Had to take time off work to pick up the car this morning. Coil was replaced at another shop for $150, no hidden charges for rags or environmental…"

"Got a flat tire the Friday night before. Called these guys at 7am and they fit me in for an 8am appointment! I was in and out of there pretty quick! Thanks again!"

"Tried them twice, there will not be a 3rd time. Bad service, bad attitudes, overpriced. Had a cracked manifold repaired or replaced and gasket, $600+ ... about a year later the same noise was happening so I took it to a shop by my house and not one but two mechanics took a look and said the same thing, "who ever did this work on your vehicle didn't properly tighten or replace the bolts that connect the manifold to the converter" I told them Gordon's and right away they said "yea they ONCE was a good place but they've been getting bad over the years, but that's another story" I also had 2 stabilizing pins SUPPOSEDLY replaced and a fuel sensor or something. $1,100! Ok, had my brake pads done by a young man and just for the hell of it I had him check the work on the pins, his diagnosis...ONE pin was replaced, the other pin was just tightened with old rusty hardware, NEVER replaced it yet charged me for parts and labor on TWO. not to mention the guys at the shop by my house took a look at my vehicle FREE of charge. Didn't charge me $200 just to look at it. Then the guy behind the counter just takes my payment and hands me my receipt, and walks off! No "thanks come again" "thanks for your business " NOTHING. NEVER AGAIN!"

"We needed to obtain our bi-annual vehicle emissions diagnostic and inspection in order to renew our registration with the State of Wisconsin. We took our vehicle to the place we used for our last test only to discover they were no longer performing the service. When kindly asked to refer us to the closest reputable alternative, we were directed to a dealership on HWY 100 in Wauwatosa. The dealership was available to test our vehicle right away, we drove right in and a friendly gentleman handled the process, while we waited. After 15 minutes, the tech emerged form the garage to inform us our vehicle had failed the test, and he did not know why other than it seemed something was wrong with our OBD reader. He suggested we take it to the manufacturer's local dealer service department for repair. He also apologized explaining his printer was not printing for some reason so he was unable to give us any paperwork. Frustrated with this (as our vehicle is in excellent repair), we took our leave rather than looking to speak with a manager about the printer. Got back in the car and called our tech at our local manufacturer's dealership (who does not perform emissions testing), and explained the scenario. Our tech explained they receive calls like this occasionally and he suggests taking the vehicle to another center to test again before bringing it in. We went for a car wash and oil change for a vibe check and energy reset. After the oil change we asked the tech if they may refer us to a nearby reputable center for vehicle emissions testing. The tech recommended Gordon's No 1 Services & Tire (Google also list's them as Gordons #1 Auto Repair Service). Upon arriving we were pleased to find a clean facility in great repair. They were easy to find and had ample parking. Walking in we were kindly greeted, and served promptly. They had a comfortable waiting area, and after 15 minutes returned our vehicle to us with a passing emissions test! When I asked how long before we will be able to renew our registration, the tech said, "About 30 seconds ago." :) We had a wonderful experience at Gordon's and are happy to recommend their services to our community."