Cosmo smoke shop & market Broadway

"This is my 5 star rating Review for all the cashier's that are very good and courteous and respectful and helpful and this store location also is well protected with their own inhouse assets protections and armed security and patrol officers who are actually well trained and handle their own abd nearby Business around the store if they'd needed assistance"

"Wish I could leave a lower rating tbh, the service here is worse than anything I've ever experienced in my entire life. The guy in the shop was reluctant to even get the product I needed and then proceeded to refuse to prove that the batteries work, claimed I can't return it if it doesn't work and treated me like I'm stupid. Which is wild because I'm clearly more capable of interacting with a human than that guy. All around joke. Waste of my time."

"Great shop. I had inquired about a favorite brand for a product; in which they do carry. Thus, they make an effort to keep that product in stock - which I greatly appreciate! As I do not like driving to my favorite spot out in Orange County for the product. Lol - I’m not down to make that drive! So I am glad I found this location and it’s so close to my house now. Very convenient and wonderfully kind employees. Most of their employees do know the products, and they are honest when they do know the answer. In which, they do follow up on so they provide the answer during my next visit to the shop. I don’t know why there would be a negative review for this shop. People are just bitter for probably not knowing enough about the product in the first place. They probably fell for a friends’ glorification of a product since it may benefit that person somehow or for a commercial advertisement so they are going off unrealistic expectations. Lmaaaoo… it’s not that hard to go on the internet and research the product before purchasing so you know are buying a good product and the best product that best suits your needs and preferences for such product. Anyway, thanks for the wonderful service!"

"This is the worst smoke shop I’ve ever been to. Most of their vapes are leaky and/or old. The customer service isn’t bad it’s nonexistent, almost every other shop in the country, gives you another one if they sell you a faulty vape/item but this store can’t trust their own judgement between who’s trying to cheat them or who just wants to leave with a quality product/service they paid for. Edit: because the owner thinks I had a bad Vape experience after I left. It was bad in the store and was told no refunds or exchanges. The employee there didn’t help solve the bad experience in any way not even a discount on a different device because I used to manage a smoke shop and I understand that too much loss with these devices can eat your pockets. Either way, don’t hold onto old products so long, in the long run you lose customers that way because they lose faith in your inventory."