Asian House,

1 Dempsey Road, Madison, WI 53714

"I have never experience worse customer service in my entire life. Everybody knows that chow mein is noodles with vegetables and sometimes meat. That is even the definition of chow mein. I ordered vegetable chow mein online and once it got delivered I was immediately disappointed to see the noodles were missing. I called and the lady on the phone was extremely rude telling me that the city of madison does chow mein differently without noodles (which if this is the case it should be noted while ordering) and that is also not true because i have had chow mein here. Once I said this she hung up on me. I called again to which she hung up on me again. They DO NOT deserve anyone’s service. I will never be ordering from this place again"

"So, here goes and please excuse any typos.....I placed an order via Ubereats for 6 items that totaled $66.41 and Ubereats put a hold of $80.32 on my credit card. In the same order description, I asked for extra soy sauce packets and an extra dry rice noodle packet that normally costs less than $2 anywhere. As soon as I submitted the order I noticed my total increased from the $66.41 to an additional $4-$5. I immediately called Asian House to find out what the extra charges were for. The lady with the soft voice,who is normally the same one who answers the phone or takes your order in the restaurant, told me the charges were for the normally FREE soy sauce packets and an extra dry rice noodles pack for my Egg drop soup. Then, I went into my UberEats app to cancel the order right away within less than 2 minutes and received confirmation via the Uber Eats app that the order was canceled. So, I went about my next day or so but then wondered why I hadn't received any confirmation of the order cancellation and refund via email, or heard anything else. I noticed the app wasn't showing a refund so I contacted Uber Eats to find out when I would get my refund. The 1st person out of maybe 5 that I called and chatted with told me they couldn't give me a refund because the merchant already started the order and they don't want to inconvenience the merchant so they don't offer refunds for orders canceled in the app. Keep in mind, the UberEats app allows cancellation of orders and DOES NOT initially show anything stating no refund will be issued in most circumstances. I contacted several more UberEats agents because I said this has to be a misunderstanding but they all told me they couldn't help me and one even hung up on me. I also spoke to the lady at Asian House maybe 3 times and she told me they never received the money from UberEats for my order, so they can't give me a refund and to call UberEats for a refund. She then went on to say that UberEats pays them at the end of the month so they haven't been paid for the food yet. This resulted in back and forth between Asian House and UberEats. UberEats said they sent the money to the merchant but then went on to tell me that when a customer cancels the order for any reason that is not related to a driver issue that the person who placed the order loses their money...meaning no refund....which ultimately means UberEats and Asian House stole my money for food I never received. UberEats allows easy/fast cancellation via their app, plus I literally canceled in less than 2 minutes so there's no way Asian House started preparing my order, as I was told by UberEats. I provided proof that I canceled my order in less than 2 minutes and that Asian House couldn't have started the order within that time because I called them immediately after placing the order to question the additional charges they padded to my order for soy sauce packets and a dry rice noodles packet. I didn't agree to pay almost $5 extra for any soy sauce packets and a tiny dry rice noodles pack, but Asian House added the charges w/o my permission. After Asian House padded almost $5 to my account for charges I didn't authorize, I asked for my refund for the order I canceled but they corroborated with UberEats to not give me a refund. So, in lamens terms, Asian House worked with UberEats to keep my money for food they never prepared and I never received. The fact the lady at Asian House never tried to refund me and kept sending me back to UberEats knowing they wouldn't refund me shows they were aware that they could pocket money for food they never sold. This is a scheme and I'm hoping to sue for this. This is the lowest of the low. I gave Asian House another try even after receiving a bitten egg roll. What I got out of giving them another chance was they padded my order with charges for soy sauce packets and a dry rice noodles packet, denied receiving the money for my order, told me to dispute the refund with UberEats, and to this day have never refunded my money or even tried to deliver the food to me."

"I've been getting Chinese food here for almost 10 years, and it's the best in the area. The staff is wonderful. Its a tiny place with awesome food, I highly recommend this restaurant!!!!"

"I had ordered from here last week and they had forgotten the extra egg roll, no big deal, its delicious. I ordered again this week and recieved 2 extra with a note saying sorry about the one from last week. I'm officially a life-time customer now. Orange chicken is delicious and delivery driver is very kind."