Shell Lake Marine 800 North Lake Drive, Shell Lake, WI 54871

"Dropped off my boat on Monday for a tune up of both motors. Picked it up Thursday, reasonable and quick. Kyle in service is very professional and helpful."

"Outstanding service from the whole team. Ordered a Manitou pontoon and a lift last fall. Both delivered in May. Tom, Courtney, Travis and team did a phenomenal job from sale to installation. I have done business with them in the past and will continue into the future. First rate sales and service!"

"I have been hiring and paying for service providers for 30 years in my ownership of 2 cabins and 3 homes and have never had a RUDE CUSTOMER SERVICE EXPERIENCE like I did at Shell Lake Marine. We purchased a floating dock of which we have never had before in our 12 years of owning cabins and waited to finish paying until they fixed a pole that was not set right creating an extremely loud and annoying squeaking. They only asked for 1k up front and the rest at installation. However, when the nice men arrived to install it (of which we TIPPED THEM for what we thought was a job well done at the time!) they stated I needed to pay for the rest. We are at our cabin without a checkbook and when I called the company to pay that day they said they wouldn't take payment over the phone. After that we learned of the squeak and they said they would come back and reset the pole. Since we were not back up to the cabin for 2 weeks, we waited to ensure it was done well before I mailed the check as I have learned that the hard way over the years to pay too soon or you never see/hear from them again. The owner or manager called me and was RUDE and INCONSIDERATE in words and tone when I said I was waiting to send payment. I said that A) they don't take credit cards which I would have preferred and would have ensured they had their money that day and B) I would be happy to send 50% more until we got back up there in a week to check the work. He hung up. When I called today to see if our ladder was in and ready for installation she said it was but I had to prepay before they would install...as if my payment that was 3 weeks later than they expected made me high risk on a $500 ladder. It was a point they were making it seems. When I stated to the sales person of which I had dealt with over the last year on this since placing the order that the guy who called me was awful in his customer service she said they know longer will sell the ladder to me and said to go somewhere else. I am in sales and customer service for a career and cannot believe the way I was treated for paying "late" by 3 weeks when A) there was an issue and B) they don't take payment over the phone. NOT a good reflection of the WI North Country way of doing business at all."