Jimmy John's,

1 N Randall Ave, Madison, WI 53715, United States

"I ordered a 16 inch sub to have left overs for the next day. Mayo and mustard on the side with a bag of chips. Instead I got an 8 inch sub that was not the sub I ordered, and no chips were given. I paid almost 25$ including tip to get a sandwich I will not eat, no chips. And when I went into the app to try and get some sort of refund or credit, there was nothing to help me along with that"

"The 7 months that I spent here were the best of my life; I miss the clients, I miss the staff, and I miss the city. I was the General Manager from February 2023 to October 2023. I relocated on short notice to help the company, and I sacrificed a lot; I slept on a floor in Wisconsin while I still had a place in Illinois (found a bed in July). I truly did my best to serve the local populace. I cared about everyone and I made sure my staff was paid well. I even, maybe foolishly, decided to help an employee with a place to stay because they showed talent. Unfortunately, due to the quick relocation and demands of the business, I was unable to move fully in to Wisconsin. This created mental stress that I communicated with upper management; eventually, I was forced to work 18 days in a row, and that's when I started to break. The company then terminated me, and I'm now homeless. I wasn't even given a chance. Every day, I'm reminded of all the hard work I put in, to only be tossed aside like a tissue. Thanks JJ"

"First AND last time I order from this location. I ordered a combo meal last Saturday evening that was supposed to arrive by 5:45 PM. By 6 PM my meal was a no-show so I phoned the restaurant and found out that my food was still sitting there because they had no delivery drivers and had to call Door Dash. Okay...so why don't you post that information? My scheduled break went without a meal. At 6:30 I finally got my food, but with a stale Coke and a sandwich that was left sitting in the fridge for several more hours at my workplace. Sick and tired of spending $20-plus for so-so food and lousy service."

"Food is normally great but it hasn't been the same lately. The bread is hard and they sold me expired chips. I don't like how they're running things now. I wish they would bring Enzo back."

"A huuuge tip of my hat to Sandwich Superstar, Caspar Uy. He came up with a few "specialty" menu options that make this Jimmy Johns unlike any other in the city and allow for ingredient combinations that I may not have thought of. Vegan options as well! EDIT because I had more time to sit and write this: I've stopped in a number of times as this is a very convenient location to visit while I'm on the job. Recently, however, I've had additional reasons to stop by: Caspar Uy and his clear love of his job. Caspar started sometime this year, and every time we meet, I've left with a smile. He personally hand-crafted a "secret menu" featuring different ingredient combinations that are not all featured on the main menu, This really spices things up and keeps each JJ's visit fresh and enjoyable. He even came up with Vegetarian and Vegan specific sandwiches in addition to the omnivorous ones. He truly goes above and beyond ANY "fast food" employee I have ever met, and is more "there for the customer" in every regard. More than just taking my order, he makes me feel seen, heard, and respected, and it's hard not to notice his dedication to service and wonderful attitude in turn. SERVICE= 1000 stars. Get this kid a raise/promotion STAT"