Taco Bell

"Service varies significantly from phenomenal to horrific. Oftentimes, it is slow and employees are rude. The woman at the window around 2:30 pm today (March 11th, 2024) has very sassy behavior and a major negative attitude. This person was incredibly unfriendly and seemed she doesn’t want to deal with anyone or anything. Taco Bell is Taco Bell, so I won’t speak to the food; it’s the same everywhere. They do attempt to rush you while ordering, which makes it easy to forget something, or they cut you off before you’re done ordering. They do not accommodate to customers on the results of their behavior for this either - they angrily refuse to fix the order that they messed up. Additionally, they don’t seem accommodating to disabilities, based on my experience at this location plus having experience with my own disabilities along with others with disabilities whom I’m close to. Service depends on the day: sometimes, it is exceptional and they’re nice. Some employees will be very apologetic if they forgot to give you part of your order, and they will quickly resolve the issue with positive demeanor. We once received an order missing one item, and the man at the window was very kind and courteous in assisting this mistake. He seemed to be a very positive contributor to the workplace. Other times, the employees are unwelcoming and mess up the orders. They can be careless and disrespectful, as I mentioned above. It is, however, a decent location because it is overall better than some other places’ service."

"I placed an order through their app, walked in to pick up my food and they told me I had to leave the dining room because they ‘closed’ it. This was at 2:20pm Monday February 5th. They asked me to go through the drive thru and I told them I didn’t have my car because I walked from work. They insisted that I leave, or they could get in trouble for having the Dining room open. They then made me exit the dining room, and locked the door behind me, forcing me to walk through the drive-through to pick up my food. I then went, explained it to the driver that was in the drive-through what the situation was, and she told me to go ahead of her. then, the lady at the window rudely told me that my food wasn’t done, and I had to go after the car. Then, waited between two running vehicles, waiting for my food at the window, She thrust my food at me, and then slammed the window. I insisted that I didn’t get my drink, I had to wait even longer, standing outside of the drive-through window, and then she handed my drink to me I’ve had rough and kind of a bad service at this location before, but one of the managers was extremely kind to me for years, but this was absolutely unacceptable and I feel like probably illegal?"

"Depends on who is working, it's highly likely the order will be wrong or shells will be stale. You'll only get a receipt by request. Some of the employees look like they are upset about being there. Gives me concern about food safety if i ask for wrong order to be remade, so I've thrown away food instead. Won't ask for a refund because it feels like they'll just serve it to someone else. If there's a lighter skin, short, elder lady with accent working the window, your order will often be picture perfect. Even the high school kids are ok. If it's anyone else, it's likely to be a bad experience. This was ordered in the morning but after breakfast time (I asked for no sour cream because it upsets my stomach)"

"Service & cleanliness means a lot to me. They did a great in both these areas. Friendliness of the staff greatly appreciated. For some reason the food never agrees with me. Tastes good but digestive system says no. I'm sure I'll try the bell again... mostly because the staff was friendly and kept the restaurant clean."