Fox Point - Lou Malnati's Pizzeria 8799 North Port Washington Road, Fox Point, WI 53217

"Update: I responded to the response from the owner. I never received any additional communications. Lou Malnati's used to be my favorite pizza place in town until recently. We ordered a pizza on New Year's Eve. This is what it looked like. I thought I would try again. Unfortunately, it was slightly better than this but not by much. I checked the pizza this time at pickup. When I opened it, the person working the counter asked me if I was ok with how it looked. Why should that even be a question? You shouldn't get a burnt pizza when you are spending close to fifty dollars on a pizza and a salad. I don't think I will be ordering from there again unless there are significant changes. I called the corporate offices. I hope they bring back the pizza that my family loves."

"My son’s birthday, he wanted Lou Malnatis and we ordered. I arrived on time for my curbside pickup. I called as instructed. Shared vehicle information and location. I waited and watched for 27 minutes as employees took care of customers inside. I pulled up to the doors (not a parking space) and opened the door and reminded them I was still waiting. The woman, Paige, (if she gave me her real name) brought me our pizza, finally, and lied to my face that two employees had come out and ‘called for me’. I was watching the shop the entire time and no one had come out. She was incredibly condescending and couldn’t have cared less that I had been waiting, watching, and she was lying to my face. This is the pizza we received."

"Pizza, as always, was amazing. However, I have to complain about this dessert (haven't tasted it yet, but that isn't the gripe). When advertised on DoorDash, the chocolate cake looks huge, multi-tiered, covered in ganache, etc., and costs $10. What was delivered is little more than a chocolate coated brownie. The dessert is a massive rip-off (not to mention falsely advertised) for the price"

"Definitely better than the competition. We love Lou Malnati's and we drive to Illinois all the time for the deep dish, so we were extremely excited when there was one being opened 20 minutes from us. It could really use some work though, to be honest. First of all, for being deep dish, it's not very deep. Compared to the Chicago locations, it's like half the thickness, half the toppings, half the sauce. Even being halfway there, it's still better than competitors. The deep dish we usually get is SMOTHERED in sauce and tomatoes. This one, you can actually see the cheese and pepperoni on the pizza. When I saw that, I was already kind of weary about trying it. When I was ordering online, I wanted to put extra sauce, but I decided against it so we could see how it normally is here without customization. So now I know next time to get extra sauce. The amount of cheese was also just not there. I normally am unable to eat an entire slice in one sitting. I ate my whole piece this time. We love the fact that they use the same kind of parmesan cheese as Ill. We enjoyed the pizza, but if we are going to pay the same amount as other locations, we'll just drive to Gurnee or Chicago. At least until this one doesn't skimp on the toppings."

"I ordered a pizza and garlic bread for dinner tonight and it was a big hit with my family. Everyone agreed that it was the best pizza we've had in a long time. The garlic bread was equally fantastic. It is obvious that great care was put into our order despite the restaurant being very busy. When I stopped in to pick up my order, the employees were very helpful and friendly. I'll be ordering from here again!"