francesca's

"Worst customer service ever! Every time I come to Green Bay to visit my husband (when we were still dating), I would go and shop at Francesca’s. I was never greeted or welcomed by any of the workers. They didn’t ask if I needed help or anything. I just recently moved to Green Bay with my husband. A couple of days ago, I went there again and I already know how they are but still shop there. When I entered, I was never greeted. While I mind my own business, looking through some clothes, one of the workers greets 3 people. I was disappointed! Is it because I’m ASIAN and they’re NOT?! Even before, they greeted and helped other people besides me! IT DOES NOT MATTER WHO THEY ARE! We are all humans and we have feelings as well! Even yesterday when I shopped in Appleton, I immediately told them that their customer service is the best one than Green Bay. I SAID WHAT I SAID, PERIOD."

"I actually had the best experience at the store here today. The woman who helped us was the friendliest employee I have encountered in a long time. She was very uplifting and helping and knew the inventory in and out. A huge plus was that the whole store was 70% off so we were able to get a ton of clothes for such a great price! This store wasn’t my go to before but going forward, I will definitely always be stopping here for some new outfits!"

"When I declined to provide my name, used for returns, the person assisting me, Susan, immediately and obviously became annoyed. With your store being a small boutique in a struggling mall, you might want to appreciate ALL customers."

"Terrible staff at the store especially Susan whom i believe is even the manager. WOW. Went to make a return from an online purchase on 2 of the 4 items and she was disgusted at me and snapped about how it goes against them and told me it would take a while to ring it up to check if she could even indeed do the return. Tried making small talk and she wouldn't comment back. Wasn't pleasant or happy at all and was throwing the items to the back wall after she would scan them. I am sorry but it's my money that i'm spending and i support the store so idk why she was so abruptly angry. I will NEVER shop in this store location ever again. Ruined my day and never dealt with such poor customer service in my life at a retail store."

"I’ve had really good experiences here in the past. I bought my homecoming dress, and my graduation dress here in high school. I’ve also stopped in for different pieces of jewelry for my family, every time I’ve stopped in, it hasn’t been horribly unpleasant or dissatisfying. But I was just in there recently and I had to stop in because two of my family members got me two pieces of jewelry that were almost exactly identical for Christmas and I didn’t need two of them, I was in a rush and didn’t have a lot of time to exchange it for something else, so I returned it and I thought that I’d come back at a time that was more convenient to me. For starters me and my partner weren’t even greeted by the entrance, I work in the mall, so I know that a greeting or a warm welcome keeps most customers in at least 80% of the time, I was with my partner and when we walked up to the cash register to return our item, the lady standing there still didn’t welcome us, let alone make eye contact with us, she stanched the necklace out of my partners hands and said something snarky about the receipt. They have little things up by the cash register, little things; water bottles; bracelets; perfumes; probably some rings etc. a basket of headbands caught my eye, but for some reason I thought they were bracelets at first and when I cheerfully asked the lady if you could wear them on your wrist she didn’t even look up at me and said “no”. After she was done, she didn’t even say goodbye or have a good day. I never want to set foot in there again. Watch out for the older women with short hair and glasses! Not a nice person to talk to! Wanted to give it a 2 stars at least, because of all the other wonderful experiences I’ve had in there, but she made my experience so horribly mortifying and not pleasant that she ruined the whole atmosphere of the store."