Schmidt's Auto Inc

"Wonderful experience. My 2014 Toyota Corolla broke down and my insurance couldn’t find someone to come until the next morning. I called Schmidt’s and they were able to send someone within the hour. Demetrius was a delight and even went out of his way to drop me off at my home, so that I wouldn’t have to walk home in the cold and the rain. Truly cannot speak higher of Demetrius’s service and character. Highly recommend."

"My 2006 Honda Pilot broke down on the Seminole Hwy frontage road today while my son was driving it, leaving him in a very panicked state of mind. After getting nowhere with my insurance company's road side assistance plan, I contacted my agent who recommended Schmidt's for towing. The lady I spoke with - I believe her name is Alison - was very helpful and kind and the truck arrived in a timely fashion to get the vehicle out the way and towed to the dealership. The driver was great: friendly and understanding and a true hero in these lousy weather conditions. Thank-you again for the great service!"

"Great service and would highly recommend Schmidt's for towing a vehicle. My wife's car wouldn't start in the cold and we had tried jumping it with no luck. We have AAA but they were worthless and couldn't even give us an estimate of when they could get someone to tow after waiting over 24 hours. So I called Schmidt's and they were able to come out a few hours later. The drive was able to get the car started so we didn't even need the tow. Both the office and driver (I think it was Mitch?) were so nice and helpful, I would definitely call Schmidt's again the next time our car won't start."

"My trailer was stolen in Madison while I was in town for business on a Saturday night. I reported the trailer missing on Sunday, and was told by police to call Schmidt’s. Schmidt’s claimed they didn’t have the trailer. I had to return home 3 hours away empty handed. After returning home the Madison PD called to tell me the Schmidt’s had the trailer and they had a suspect. The city paid for the tow and one day of storage at Schmidt’s. When took a day off of work to retrieve my trailer from Schmidt’s on Thursday they charged me for $230 of storage in order to get the trailer back. (All fees that would have been avoided if they had told me the truth about having the trailer on Sunday) But I own a small business and need the trailer, so I had no choice but to paid them to get my stolen property back. Edit in response to Schmidt's comment* The City could not offer a release on the trailer, that Schmidt's did not claim to have on Sunday night. I was in contact with the police department and filed a report. I was then transferred to Schmidt's who said they did not have the trailer. Schmidt's was reimbursed by the city for their cost. Schmidt's did not tell me with truth about having the trailer on Sunday night, so I could not retrieve the trailer. It may have been an honest mistake, but it was their mistake which they then proceeded to charge me $230 for. Customer service went on to tell me that this is a common practice where they charge people to get their stolen property back, even after being reimbursed by the city for the tow and storage. They also claimed that by leaving a review that I was hurting a family run business that their grandfather started 83 years ago. I am sure they are making Grandpa proud today."

"No one wants to be here! It most likely means something bad happened to your vehicle….however, both Kristin and Eli were extremely helpful and kind as I asked questions about what to do with my totaled vehicle! I am grateful for their great customer service. If I needed towing services in the future, they would be my first call!"