McDonald's,

2402 S Park St, Madison, WI 53713, United States

"The food order was correct that's the only good thing, but the service was awful. I went through the drive-thru and it took them over 8 minutes to answer me and when they did they sounded very annoyed and were short with me, just terrible service."

"I walked in... Perhaps 3 of us in the whole restaurant. I went to the automated system... You could put in a 1/4 pounder... But no way to say "no onion". I walked to the counter and stood there a solid 5 minutes... Even said, "Hello... Anyone working counter?" No reply... They pretended not to see me... One employee walked right by. I gave up and went to Burger King instead."

"I visited this location today under the impression that I could use the restroom and then order my food in drive-through as I was in a hurry and left all of my personal belongings in my company car the Hispanic lady that I made contact with at the counter that I politely asked if I could please use the restroom told me no you need to buy something first I explained to her that I needed to use the restroom first, and that my belongings were in the car and I was going to pull through the drive-through she was persistent and told me no that I needed to buy something after buying something I proceeded to the bathroom to realize that the bathrooms were trashed and disgusting. Not only did I get horrible service. The atmosphere was filthy, and the service was horrible. I would never return back to this place again I also thought that McDonald’s had public bathrooms oh, also, I asked for a large cup of ice water and received a small cup. I said I asked for a large they proceeded to tell me that they were out of large cups since when is McDonald’s is ever out of large cups just bad service fire, the entire staff."

"The food they gave me had been sitting & was cold. When I asked for fresh fries the girl gave me a glare for about 10sec. When I got the fries 1 min later that where fresh the poured lots of salt. The attitude was crazy. Upon going to the drive threw to order with the mobile app we sat and waited saying hello at least 7 times. The word part is I tried to call the store 10 times with 3 hrs no response!!!!!!!!!!!!!!!! I want a refund definitely t one of the worst locations long wait times employees with extreme attitudes. They seem to think fast food is supposed to take 20 minutes to get three things and then I thought it was cold. Oh and the half a slice of cheese if you look closely at that she’s clearly been sitting that she’s starting to colors, dark orange on the corners and in the middle. It was hard not to mention the fish sandwich tasted funny, and it was definitely not fresh everything they gave me was old and had the audacity to get mad"

"Dirty. Menu boards are missing. Staff is poorly trained, rude, socially clueless and lacking in any sense of customer service. The menu boards were all missing. The customers are loud and obnoxious. It’s a disaster. McDonalds has really seen a massive decline in quality of experience of late. You could blame staffing shortages but you don’t see these issues at Culver’s."