Batteries Plus

"If I could leave negative stars I would. I went to have my battery replaced. The sales associate dropped one of the rods used to secure the battery in the engine bay. She tried to use her phone flashlight to find it. No luck, she goes and gets a relplacem3nt rod saying it wad the only one they had in the store. She drops the second rod in the engine bay doesn't look fot it goes into the store, cones back with another rod. She drops the nut to secure the rod, go gets a wingnut to secure the rod. The rod she used a bit longer than the original. I questioned the length of the rod since it was longer. She said it would be ok. Tried to close the hood and it was too long, it wouldn't let the hood close. Now I have a dent in my hood from underneath from the too long rod. She didn't seem to care at all saying well your battery isn't going anywhere it still pretty secure."

"Great service!! Fast check-in, fast installation, and running strong since. The young lady's Customer Service skills are 100%. In and out time about 20 minutes."

"Warning: An improperly installed battery may put your life at risk if you get it installed here. I bought a battery for my 2017 Chrysler Pacifica in July, 2023. The supervisor at Batteries Plus installed it. A few weeks later, I started having electrical glitches in my vehicle with it stalling slightly and a window going down automatically with no warning. This became much worse when my van almost stalled in downtown Chicago expressway traffic twice when we were coming back from vacation in August. I had my van looked at and it was eventually discovered that the person who had installed my battery lost a piece from the wedge that clamps the positive terminal to the battery. With diagnostics and installation, the new positive battery terminal cost me $291 (more than the price of the original battery.) I took this information to the store and spoke to the supervisor. She said the manager was on vacation but would call me the next week. Never happened. I called the 800 number and spoke to a representative. She gave me an email to submit my information to, but I have not heard back from them. If you are willing to risk that your battery be installed improperly, by all means go here. If you stall in rush hour traffic because of this, you are on your own. I will never go back because they have lost my trust and respect."

"One friendly worker checked the battery's i brought in and said they just needed charging for a few days. When I picked them up a different worker said one was bad and needed replacing. I brought them both home anyway and they both worked fine. In addition I was charged $22.00 for a key fob battery that when another customer came in for the same battery she complained about the price and the worker said it was really $6.99, but a lifetime guaranty would cost $22.00. They lady complained more and the worker just gave it to her for free."