Noodles and Company

"Placed my order to go while there were only 2 tables in use. Waited 20 minutes for my chicken Parm order because they kept filling online orders and grub hub orders first. Then after they gave me my order they only gave me 1 chicken parm when it should have been 2. Then it took another 20 minutes to get that ready as despite their mistake, I went to the bottom of the queue and other mobile orders were filled first. I won't be back. At some point common sense would say in store orders with mistakes should become top priority to correct. Especially if the customer has been already waiting a long time by the register."

"The worker made my experience extraordinary! She was so kind. When my brother brought in a Cousins shake, instead of getting mad and kicking him out, she just goes, "dang, a shake? And you didn't bring me one!?" SO AWESOME!"

"Took our money and charged us but didn’t get our food. This isn’t the only time. I’m really disappointed. On the phone I was gaslit by who ever answered the phone saying the charge was declined. I told him I believe him that his system said that but my bank shows it went through so I’m going to file a dispute. More gas lighting and rudeness from whoever answered the phone. Guys. I was willing to show grace but when you started to gas light me… come on. This isn’t the noodles I know. Done forever with you guys! Hope you can get your act together and Fix This mistake that keeps occurring"

"On 09/29/2023 my family attempted to have dinner at the West Bend location. The cashier informed us she would not be able to take our order for at least ten minutes due to all of the online orders coming in. She informed us their system does not allow them to take IN PERSON orders while all of the online orders are processing. When asked if we should order online, it was suggested that maybe we should. What kind of restaurant prioritizes online orders instead of customers standing in the restaurant?!? Shame on you Noodles for creating a system which makes it difficult for your staff to provide customer service."

"Noodles has gone entirely downhill - all the orders are packaged as to go. Portion sizes are laughable. You'll pay 17 dollars for the tiniest little bowl of noodles. hardly any meat in any of the dishes. Employees seem annoyed with you and lackadaisical. Restaurant itself was littered with trash on tables, straw wrappers on the floor. Used cups at the drink station. Hopefully it got cleaned up. Do better."