Tires Plus,

9101 N Deerbrook Trail, Milwaukee, WI 53223, United States

"There were always on time they make sure the customer get the best care for their car I like because it's in and out"

"They staff are always so friendly and willing to help. I've had excellent service every time I've been there and I've even recommended a friend. He too has had a great experience and excellent service."

"Went to Tries Plus on 12/8/23 at 2pm to buy tires and waited for over 12 minutes for someone to come to front desk. Then was told after I knocked on service door for help that someone would be with me shortly, which did not happen. Then I asked a staff person a woman w/purple hair, eyeglasses & not easy on the eye for help. She said very abrasively WHAT IS IT YOU WANT ? I told the purple hair not easy on the eye woman who looks like a man FORGET you just loss $$$ cuz I came in here to buy tires but, YOU will not speak to me like this b/c I am 66 yrs old and will not tolerate your rude, sloppy, sour customer service behavior. I got new tires at Good Year today 12/11/23 in Glendale $650.00 that is the $$$ Tire Plus did not get. What a JERK this purple hair not easy on the eye staff woman person was to me and most likely have treated people like this before. She needs an in-service on better customer service!!! Also, will tell other people not to go to Tires Plus store in Brown Deer!"

"So I bought tires from this location for my 2012 GMC Acadia I also bought tires for my 2015 Chevy Cruz Which both came with warranties and free tire rotations I made appointment twice to get tires rotated both times I was rescheduled or told I had to reschedule when I asked the guy when is his best time to reschedule me is always days later When I asked the guy Eric, they called me to reschedule for the number to corporate office. He told me that’s not calls for and would not give me the number but told me to call other locations."

"Only go here if you don't need your car for the day. The people are friendly, but they are short handed and have done nothing to accommodate it...including communicate to their customers. I had an appointment at 9 am for what historically at other Tires Plus locations has taken 20-30 minutes. I had to leave by 9:45. At 9:45, my car had still not moved from where I parked. I stated that I had another appointment and needed my car. I said I could be back before 11 to try again, but needed my car before noon to make another obligation. When I arrived back, they confirmed that I needed to leave at Noon. At 12:10 I had to flag somebody down for help and explain that I needed my keys. They had not even started working on my car yet again and I would be late for my second appointment of the day as a result of waiting for this service. The manager is very kind as was one of the other employees, but the customer service and lack of acknowledgement of appointment times here is NOT ACCEPTABLE. I understand only one mechanic is on staff, but if that is the case, appointments should not be accepted beyond what they can service. In addition, if you have an appointment, walk in appointments should not be be prioritized. I purchased tires here which comes with a lifetime tire rotation - this is a useless selling point when you can't even receive the service you need."