Sam's Club

"First time in store and using scan and go. Ordered 4 slices of pizza on the app 30 minutes before trying to pick up and still had to wait just as long as if I just walked up. Clearly not as convenient as portrayed."

"I have been coming here for 20+ years, for everything. Groceries, tires, birthday cakes, eye appointments, medication, you name it. All of the employees I have been served by have never been anything short of EXCEPTIONAL with me and my family. They are patient, kind, hardworking, and the backbone of Sam's Club operations. I am not sure what has happened in the last year or so, but service has gone EXPONENTIALLY down in quality. And I now know for certain that this is no fault of the employees, but their corporate supervisors (most of whom have likely never worked customer service at a Sam's Club location). Corporate seems to have severely slashed hours because these days, every department seems to be understaffed. It seems I am never able to reach the store by phone, since my call will ring for minutes on end. When I am shopping, I hear these phones ringing off the hook and see managers running frantically in every direction trying to answer them, while also helping a customer, while also training someone new. It is sad seeing workers get so overwhelmed and overstimulated. I would also like to add: as a newly-retired pharmacist, it is genuinely appalling and UNACCEPTABLE to see only 1 pharmacist and 2 technicians working on any given day. Only 3 people doing the workload of 6 people (picking up phones, filling medication, counseling patients, dropping new prescriptions, dealing with difficult customers). This unrealistic staffing is ridiculous to me, as the ratio of work they are expected to complete each day is unrealistic compared to the number of people working in the pharmacy. And yet despite this constant stress, they always have smiles on their faces. These Sam's Club or Walmart corporate higher-ups need to increase available hours and allow for more workers hired, because the decrease in quality of services (which again, NO FAULT OF THESE STRESSED OVERWORKED AND UNDERPAID EMPLOYEES) is obvious. Let me speak their language so they understand: more hours = more workers = greater productivity = high quality service = MORE PROFIT."

"Beat inflation in every way you can While you still need to be careful by looking at prices and breaking down cost per item(versus cost per ounce) Sams Club is very fair with what they disclose on the price listed, and very good prices on the Members Mark line particularly for vitamins and the like."

"The people are really nice. And I know they’re busy but ….Why don’t they ever answer the phone? Sam’s Club you need to have someone who is there to answer phones only. Not work the service desk and answer phones. Your service desk is wonderful but you don’t have enough people to give good customer service on the phone."

"A month ago we placed an order for a 60th wedding anniversary. We ordered a white two tiered cake, gold flowers around the base with dusting sugar for a sparkle when the light hits it. This is how it turned out. I had multiple guests ask if it was supposed to represent "Elton Johns top hat." I'm absolutely appalled at the outcome of this cake. It was an embarrassment."