Steinhafels

"Great selection of chairs for what we needed, Paul M. helped us find the perfect chair and quickly assessed and directed us to what would work. Not pushy and very kind associate to work with. Will definitely return when we need additional furniture."

"Our associate, Tom, asked questions to help him understand what we were looking for. He showed us exactly what we needed and the quality we were expecting for our purchase. No stress, no pressure! He answered our questions and we were pleased to make our purchase today and look forward to its delivery."

"Our salesman Will did an outstanding job selling us a bedroom set. He is friendly and very knowledgeable when it came to the differences in the types of bedroom sets available. Would definitely recommend him if you’re planning to purchase something from Steinhafels."

"Tara Roger’s was outstanding in her support. Needed furniture that was price sensitive with quick delivery for my mother’s move to the memory care unit. She coordinated everything perfectly. Delivery was perfect. Will return to work with the team again. Thank you so much!"

"Purchased a new mattress, bed frame, couch, love seat and recliner from Steinhafels. Delivery drivers were understanding and professional but they showed up with the wrong couch and a damaged bed frame. You can clearly see the dark brown leather couch doesn't make the other fabric in the pics. The drivers even spotted all the damage and wrong couch before I did. Customer service at the store is awful. They had all the products in stock and refused to redeliver what we ordered to make it right. Forced us to reschedule for their error. Bed frame is so damaged it feels like it's going to fall apart and creaks just walking past it. You can't tell from the pictures but the damaged part of the footboard, the top board is loose from the assembly and literally creaks like a shopping cart wheel just touching it. My wife sat on the loveseat and felt a pinch, there was a metal staple in the seat. This is what you get for a $15,000 purchase from them. Our old furniture was in better shape than what we got. Called customer service and was hung up on twice by "Judy". Stated there was no manager there but the drivers were talking to one while at our house. This person has zero customer service skills and should not be in that department. We asked to speak to someone else and she told us to call back and ask for someone else yet she is the only one answering. She finally transferred us after stressing her to do so. The second person still didn't meet expectations but was at least nice and understanding. Our old furniture was hauled away prior and now we are spending New Years with half our order and sleeping on the floor after dropping $15k. They wanted me to leave them a review so here it is. I do not recommend them and urge people to shop elsewhere. I bought a cheap couch for the spare room from Bob's Furniture and received better service for less than $1000."