Culver’s

"I thought that I would give this Culver's a second chance, but I quickly realized that it doesn't matter how many chances they get, they still won't get it right. About a month ago we were in New Glarus for a basketball tournament, we took our family of 7 to Culver's to eat after the games. It was busy, we are a large group, and it was right at lunch time. We ended up getting half of our order and the half that we got was half wrong. I went up and told them about it and they finished making our food and also fixed what was wrong, only they still forgot some of our stuff. We weren't offered any coupons which was fine. However, today, we thought we would give them a 2nd chance after yet another tournament. It wasn't as busy and we only had 4 of us...they forgot to make our food this time!!! The 3 orders after us got their food and we were sitting there waiting...again. They did offer us coupons this time but when they brought our food out to us, one of our orders were forgotten again. Never again will we come to this location, I will drive out of my way to eat elsewhere!"

"Don’t know how to rate the food because we never got any. They were pushing an online ordering option and there was a long line. Tried to add a credit card four times. Finally got it added and got an error message to refresh my page, which then took me to a blank screen. Went to talk to the manager and he only said “ok”. Didn’t offer to get the order entered, no apology, no nothing. So instead of waiting in line after already spending a significant amount of time testing to order, we just left."

"Whatever you do, DO NOT order online. They never have your order ready when i order online. The last 3 times I have had to go into the store after waiting 15+ min and they have my order but have not bothered to make it. Then I get to wait another 10 min in the store. Drive thru is obviously the priority and they ignore the online orders. I really don't like going in the store because it is by far the dirtiest Culver's I have been in and it makes me not want to eat here."

"Nice kids working there, but no clue what they are doing when they enter an order incorrectly. I ordered a basket. I was given no fries. I had to go in (they wouldn’t put fries in my bag). I went in. They said the cashier must have made a mistake. My ticket didn’t say I ordered fries. I said I asked for a basket. They said I needed to pay for the fries. I asked if they were going to give me the discounted price as part of the basket. Staff just kept going about their business saying they were sorry. I just left my food there. It’s fries. Put them in the customer’s bag and move on. Went to Subway. Just completely irritated, so figured I’d love a non-memorable statement by leaving my food behind and going elsewhere. Hopefully my money goes back to customer service training. If manager replies to my review, I already left feedback at the company website. I appreciate your apology. Save it. When a customer sits outside, and then states to the worker that the fries are missing, and then goes in to address it, they are on the level. When the worker says that the takeout cashier might have made a mistake, the outcome should be to give the customer their fries. You aren't going bankrupt over fries. Customer experience is everything. Will my review make a difference to anyone? No. Happened again tonight (2 weeks later). Do employees know what it means to ask for the sandwich as part of a BASKET???? Definitely done with this Culver's."