Del's Service Center, 24 hour Heavy Duty Towing & Rotator Service 221 Main Street, Onalaska, WI 54650

"Attempting to be a loyal customer, I had called them when my car didn’t start. Was told my starter needed to be replaced. I was charged $850 and was advised to get my flywheel fixed soon when I picked up my car. I said I would in the near future. However, not even a full 24 hours later my car wouldn’t start again. They towed it back and expected me to pay another $1600 to fix the flywheel. I was quoted less at another place so I went to pick up my car, they still charged me $75 for the second tow. There was zero sympathy for it not being fixed correctly the first time and I feel completely taken advantage of. I am beyond frustrated as my car has less than 62,000 miles and I paid over $900 for less than a 24 hour fix. Response to their message: It is not inaccurate. You did not tell me that it needed to be parked immediately the first time I picked it up. I got my car back on Monday (10/16) which you had said to get it looked at sooner rather than later not once did you say it needed to just be parked or that it was a possibility that it wouldn’t start within the next day. Then, Tuesday (10/17) you had to pick it up and tow it again. After I said I needed to pick it up because I can’t afford to pay $1600 to fix it you said that it could be driven and then parked. Not once was there a mention of a payment plan or any sort of option like that. That would’ve been nice to know. You have picked and chose the information you gave me this entire time with no sympathy to the situation. The only inaccuracy is the information I have been told. If you genuinely cared about me being able to have my car fixed a payment plan would have been offered or advertised to me yet this is the first time I’m hearing of it. Convenient."

"My car broke down on the side of the road on a Sunday - finally found an awesome tow company (J&L Towing, Tomah) who highly recommended Dylan at Del's. He and his admin proactively kept me informed and gave me an estimate. He fixed my car the next day for a reasonable price. I highly recommend Del's!"

"Del's always has great customer service and always able to get me in! When I walk in the door she even knows my first name. Great prices! I would recommend Del's for your car service needs :)"

"My car broke down on a Saturday and wouldn't start while I was out of town, and Del's was recommended to me by a few people as being a fair, honest, reliable shop to go to. They were right! They diagnosed my car right away on Monday and fixed the issue the next day. While doing the oil change I also requested they identified another issue with my car and fixed it before it became a costly repair and possibly dangerous for me. This issue had been misdiagnosed by 2 other shops, and Del's explanation of what was wrong made perfect sense with what was going on with my car! Tha k you so much for taking care of my car quickly and reasonably!!"

"I left my car with Del's at 8am when they opened for issues with starting my car. I even made it easy for them to figure out the problem and told them it was likely the starter, solenoid, or relay. They closed at 5pm the same day and didn't call me to update on where they were with the car. It would have been nice, no, expected that they had the courtesy to tell me they would keep my car overnight. I had to call THEM the following morning to figure out what was going on with my vehicle after 24 hours! I was told that there was nothing wrong with my car and that everyone had tried multiple times starting my car and had no issues. They said they would need another hour or so to run some more diagnostics on it. I came in three hours later after not being contacted after the last call and they still were "diagnosing" it. Lo and behold, they told me the starter was junk. After 28 hours, I got told what I already knew and was charged $55 for it. They gave me a quote to repair it, but at that point I took it home. At the rate they were going, it would have taken them at least a week to actually fix it. While I was in the process of getting my car back, I was also rudely interrupted by a 5 minute phone call that apparently took priority over me. Once again, no courtesy whatsoever. They gave me the impression they had forgot about me, so if you're reading this I'd suggest you forget about going there. I've been to several different mechanics and have never come close to having as bad an experience I've had at Del's."