Nels Gunderson Chevrolet 12721 Norway Road, Osseo, WI 54758

"Couldnt install air intake filter properly left with check engine light. Techs were unable troubleshoot codes that had to do with sensor near filter. I read codes myself and with google had fixed i 20 min. Not impressed with how they just rammed the filter in and bent retaining clip."

"Kerri Nichols in the service department goes above and beyond. He will answer any questions and if he doesn't know he will find out and get back to you. Jon Solie in Sales is very cordial and pleasant to work with. Have bought several vehicles from Jon and will return to Nels Gunderson for future purchases."

"Do not buy vehciles from them. They lie and clear codes to make it your problem. Bought a 2020 used 3500 Chevy and 200 miles later THE FOLLOWING DAY after buying major emmissions issues and the truck is in limp mode. Unforunately we were 3 hours away..Sales guy told us that the dealership would cover the repairs if we took it to another dealership to get the work done. We took it to another Chevy dealershikp and Nels Gunderson DID NOT reimburse us. Nels Gunderson said after the fact that it would not be covered unless we brought it to them and we were lied to by our sales guy. Not to mention, they likely bought it with an emmissions issue, bought it at an even more discounted price, cleared the code, marked up the price and then in 500 miles when it went through another regen cycle, the emissions issue reappeared and it was our problem. In our experince we recieved a poor quality truck and were most likely intentionally screwed. I'd like to be contacted by Nels Gunderson and the situation be corrected."

"I have taken both my truck and my Equinox to the chevy services here. In both instances the vehicles had been kept for the day. I had not received phone calls either time telling me that they were done with my vehicle, so I had to call them myself. The truck was making a noise upon a cold start that would last until the engine warmed up, I had also requested an oil change. When I called Jim said that they did not hear the noise all day and that they had forgotten to do the oil change. An hour later (after the oil change and still no call) I showed up and the truck was ready. I walked Jim out to the truck and the noise was instantly heard on start-up. His response was to not worry about it unless it gets worse. This bill was over $100. Similar experience with my car. I had informed Jim when scheduling a time that the Equinox was consuming oil. I knew this was a common issue with this year. I had informed him that I had changed the oil and determined on my own that there were no exterior leaks present. The day this vehicle was at the shop, Jim was off for the day (as is his right). My issue was his notes- “Vehicle using oil”. The technicians then spent an “hour’ looking for an oil LEAK and CHANGING the oil. (no dye) I had informed Jim the next day that I had specifically told him that these two things were already done and I shouldn’t have to pay for their $139 miscommunication. He had told me he would call me back later that day. It has been almost two weeks, and I haven’t received a single call, even after I had attempted to call them and left a voicemail."

"Jenna is the best mechanic! She provided an above-excellent repair on my car. The work and service was outstanding and prompt. Exceptional asset to your team!!"