Polito's Pizza

"I called in and ordered a large vegetarian pizza, I wanted chicken added, I asked for feta cheese, spinach, and extra tomatoes. I asked for it to be cut in squares too. Person that took my order was RUDE, he was short with me and seemed like it was a huge inconvenience to even take my order. I called about 8:40 pm asked what time they closed and I still had plenty of time to pick it up before they closed. Person on phone said when they closed depended upon “how busy they were”. I picked pizza up about 9:15 pm. They had a lot of pizza left on counter and I asked him what they did with excess pizza? He said we throw it away! I said for real? He said yes. I asked if I could take it and give it to some folks I knew that would really appreciate it. Other guy in store said he would ask manager, which he did , manager’s answer was no. Manager was outside smoking and couldn’t be bothered to come in and talk to me. I said again I’d really like to talk to your manager. He went back out manager still couldn’t be bothered to talk to me but instead said they could give me 2 “free” pieces of leftover pizza. Again! Not the point! I wasn’t looking for a handout for myself. I paid for my large pizza and it was $27 something, I was surprised and I said does that include extras I asked for? He assured me it did. In the past it has cost around $35 for this pizza with extras I ordered. I paid for pizza, left. Came home opened pizza box. They did not give me what I ordered. There was no feta cheese, no spinach, no chicken, and no extra tomatoes. They didn’t cut it in squares like I asked. It was too late to take it back but they’re going to hear from me tomorrow and they can remake it the way I asked to begin with. This is the first time I’ve had issues for real I’ve had some frustration in the past but not a complete flub up like this. If they do the right thing by me I will update my post and maybe change rating."

"My daughter cannot have gluten and Pulido's offers a gluten-free option! She was so excited! Now we can all enjoy Pizza!!!"

"I came in 12-12-23 for lunch. I got take out. I got back to work had my lunch. Not 20-30 minutes later I felt really sick. I had to leave work with how sick I got. I will NOT be returning. Lady was rude n stuck up also."

"The good: pizza is good and prices are decent—though not as decent as they used to be. They've gone up quite a bit in the last few years. The bad: the last two times I ordered online, they didn't make my order. I showed up to get it and they had no record of my order. (Good thing I had my phone/confirmation email to prove I'd already paid.) I had to wait an additional 15+ minutes both times. Not cool. The first time, I figured it was a fluke since I'd been ordering online for 2+ years without problems. But suddenly, it was two "we didn't get your order" situations in less than a month. Not cool. The worse: Given 2 incidents in a row where online ordering was an epic fail, I placed my last order via phone. I didn't have a ton of confidence because the guy who answered the phone had zero customer service skills whatsoever. For instance, he answered by saying "Yeah?" He didn't give me an estimate on when the order would be ready, so I had to ask him. Etc. Then, when I showed up at the designated time, my pizza was ready. That was exciting! I'd ordered and they'd actually made my food! But...it turned out that excitment was unwarranted. They'd clearly over-estimated the "ready" time because the pizza was rubbery and the fries on top were limp/nasty. However, they hadn't made my garlic knots. Well...that's only half true. They'd baked them, taken the tray out of the oven, and then let it sit out for god knows how long. Rather than warming them up when they realized what happened, the employee dumped the stone-cold knots into a box and squirted the room-temperature garlic butter on. Since the bread was cold, the butter didn't melt. The knots were disgusting. We each took one bite and then tossed out the rest. Conclusion: I'm done with Polito's. I can't order online and I can't order over the phone, either. In the last 2 years, this places has devolved from OUTSTANDING to TOTAL @H!T SHOW."

"Yes they have some... Interesting flavors of pizza. But there normal pizza is also very good"