The Wok Shop

"My first-time online buying experience with them was very smooth. Items shipped fast. Carefully packed. I had a question and customer service was extremely responsive—responded to email same day and even over the weekend. They were helpful and kind."

"These people could not have been nicer or more helpful. I'd had their 14 inch, flat-bottomed, carbon steel wok highly recommended to me. I walked in, found it, and a very helpful worker made me a copy of some instructions for how to season it correctly. I got a couple more things and had a lovely conversation with the cashier, who gave me suggestions for oil to use. I've had the wok for over six months now and it's one become one of my favorite pans in the kitchen. It's very sturdy and has seasoned up beautifully. They had a ton of accoutrements to go with the wok, next time I'm in the City, I'll be stopping by!"

"Low stock. When I did get it, there was a factory defect (wok not threaded to accept handle). Called to get it replaced and they said a new one would be sent right away. Called 3 more times in 5 months with the same response. Never got a replacement. One month later, after reading the review and calling, they have replaced it."

"I placed my order on the WokShop website in the morning a week ago. By the end of the day, I had an email confirmation that my order had been processed, packed and handed over to the carrier; a tracking number was provided. My package arrived today (East Coast). No complaints from this customer about their ordering process!"

"Absolutely wonderful people and fantastic quality woks. They even gave me a free wooden utensil. They are friendly and you can spend hours in their store. They have a little bit of everything."