The Lash Lounge 1590 Rosecrans Avenue, Manhattan Beach, CA 90266

"Unfortunately I was so disappointed about my experience here. My lashes came out horrible!!!!! They were uneven, one eye had gaps in the lashes, they were falling out the next day and the experience took extremely long!! I called the next day to express my concerns and request a refund or for someone to fix it. They couldn’t do either and REFUSED to give me a refund and tried to make me pay AGAIN just to have someone fix the damage they’ve already done. I do not recommend this place at all. So sad and disappointed!!!"

"This Lash Lounge in Manhattan Beach should NOT be frequented. This was my experience: I bought a membership and was using it 2x per month as the membership states. Unfortunately I had to have eye surgery which forbid me from having lash extensions. When I called to let them know, they “paused my membership”. They did not tell me how long a “pause” was for. I then noticed that they did pause my membership for a few months and began charging me $169 a month for the last four months. I have not been in at all as I am not allowed to have lash extensions since my surgery. They refused to refund the 4 months and gave me one month back. That means I paid over $500 to them for NO services rendered. This is such poor customer service- am telling all my friends not to support Lash Lounge in Manhattan Beach. They are horrible."

"The first time I went here was on Jan 9th. I received a full lash Classic Hybrid set with a “Mink” upgrade. I paid a pretty good amount of money for this service.. the next day my lashes were half way gone. My lashes were falling off. I called immediately the next day to make the complaint, they took note, and tried to fit me in but my work schedule was conflicting with those days. They said they would comp me with 20 more lashes when I come back. So I waited to go back on my scheduled appointment that was due for a refill. I show up 1/21/22 tell Caitlin my issue and what happened when she did my service on 1/9. She stated she would use a stronger glue this time around. I decided to go with the synthetic lashes this time around with the Classic Hybrid Set. I paid the refill fee and guess what? My lashes came off again the next day! And I never got my 20 lashes that was promised to me from my first session due to my lashes falling off. So I drive all the way back on Sunday (1/23) to show her in person what my lashes look like but she was with a client, even the receptionist noticed how off my lashes were. No lashes on my right eye and lashes falling on the left. Imagine that. … smh. So now I gotta go back AGAIN and adjust my time and schedule to correct something that should have been completed in the beginning."

"Such a treat! The lash nap is REAL. I wanted a natural look, just for me, and Vanessa guided me through with tips and advice that left me feeling totally relaxed in her hands. I love my lashes."

"Absolutely LOVE! getting my eyelashes done at this location! I have used their services on 4 different occasions and have never had a bad experience. Super friendly and professional! Caitlin has been my lash specialist every time. She is super sweet and has done amazing work! Will return and highly recommend to others!"