CB2

"In 2022, we purchased our velvet-tufted bed from here and bundled it with the purchase of two dressers and nightstands from Crate & Barrel to save on delivery costs. Our shopping experience was outstanding, minus one of the closing doors on one nightstand, which C&B replaced. It was an excellent purchase, high quality furniture, and very smooth delivery process with post-sales support. We love that furniture everyday as it has elevated our bedroom's design to a premium level of luxury. Needless to say, this review is not about our purchase from last year, but I did give it an extra star considering our positive experience with them in 2022. Last month, in looking at replacing our TV/media console and coffee table, we placed a similar order, this time for a close-out deal on the final-sale spin rotating coffee table from CB2 and the Austin 78" media console from Crate & Barrel to match, and we bundled both to save on delivery costs. We received the media console last weekend as planned. The coffee table was supposed to be back-ordered, which we thought was strange considering it's a final-sale item. Regardless, the associate at the store with whom we placed the order didn't see any cause for concern and took our payment anyway. Now, 10 days after we placed the order and four days AFTER we received the media console, we received an email from CB2 stating that the coffee table cannot be fulfilled after all "as the item is no longer available." This was our reply to CB2's email: "This is very frustrating and unacceptable. We specifically chose that table which matched the entertainment center from Crate & Barrel that we ordered in the same order. We called and ordered through a store to ensure this will be shipped to us. And we have already received the entertainment center as of 1/7. Why would it take 10 days to cancel this order? Had it been canceled before 1/7, we would cancel the entire order. Now we have to look all over the place to find another table that would match our entertainment center and we have to pay additional shipping fees. Very disappointed with CB2!" We have yet to receive any reply from them. I hope they can make this right somehow..."

"Worst company I’ve ever dealt with in my life, worst customer service I’ve ever dealt with in my life, they’ll treat you like you’re nothing, not like a customer, I’ve been waiting for my table for 13-14 months by now, they delivered it 9 times and always had an issue, it got here 5 times broken. This is my first bad review ever but they’ve earned it. Never order anything from that company if you want your mental health to stay the same, if you like something they have in store go get it, but NEVER order anything!"

"We ordered table and chairs for our new apartments and one month already left and we live without table! We got chair but with table there are always problems, they reschedule it everyday! We already tired of that, everyday they have a new problem! What’s going? It’s not a cheap table, where is your service? How furniture store can broke the table? That’s insane!!!"

"Horrible experience with customer service regarding damaged table console that I purchased in 2021. I picked up the console in January 2022 since there was a supply shortage and when I unboxed the item it was badly damaged already. I’ve been communicating with customer service for a full year now trying to get a replacement yet it never showed up. I was supposed to be receiving my replacement in November 2022 but I never received it, and now I just want my refund which I should have accepted one year ago. I would not recommend buying any large items that either have to be picked up at the warehouse or delivered to your home."

"This review is for the Trio Floor Lamp, which I purchased online because it was recommended by the NYTimes Wirecutter as a good floor lamp. Note: I submitted a review via the CB2 website, which they moderated and did not allow pictures to be posted. So here is my honest review with pictures. This lamp comes in four pieces that you put together, but the pieces do not match in color. The piece that sits right in the middle is of a faded gold color, while the other ones are much brighter. This color mismatch makes the whole piece look cheap and of low quality. The lamp is also extremely heavy, so it will be difficult to return, since they do not allow for in-store return. Returns by mail are not free. I payed over $300 for this lamp and I'm very disappointed. A lamp from Target would have been better than this"