Ashley Store

"One of the best experiences! Saleema and Marshall made this the best experience of shopping for a mattress. They were so patient and made sure to answer all of our questions. By far the best Ashley’s furniture location with the BEST customer service. Thank you for your help and guidance! We will Will definitely come back to them for any future Ashley purchases!"

"DO NOT BUY THEIR WARRANTY IF YOU ARE MOVING WITHIN THE TIME OF THE WARRANTY. We moved during the epidemic and lost our warranty. We are ready to get furniture again, and my wife said no to Ashley. I paid for warranty service so that she could be helped while I was abroad. She called twice, and the gangster ladies told her she had nothing coming and would have to pay for services. Customer Service should assist and offer options and not be annoyed or having a bad day while not displaying any patience for a client who does not speak your favorite languages! You managed to get her Farsi help while buying, but Customer Service was all gangster when she called for warranty. When they sold us the warranty, they never said that it will be canceled or void if we moved. I understand that it may be in the little writings but who reads all the little writings, when the sales rep tells you that everything is covered for the warranty period of time you are buying? They should tell you this important piece of the warranty along with the rest and not use this to void warranties and refuse service. It's been a couple of years, but this review was well earned by Ashley, they could have offered something instead of telling my wife that the warranty is void because of our new address. She was with babies in the home while I was abroad and out of the state. Every time I asked, she said everything was OK, and last week, she finally told me about how she was treated. All because I said, I think it's time to go to Ashley! AVOID THEIR WARRANTY! THEY ARE DISONEST AND WILL ABANDON!"

"Patricia and Salema were so helpful and made the process so seamless and enjoyable. We started with a new couch and came back to order another bed frame and they helped us to plan our whole delivery! Kind, easy-going, and fantastic. Thank you!!"

"This review is a warning about my bad experience with Ashley Furniture. Don't be fooled – my time there was not good. We bought a dining set, specifically wanting chairs in a certain color that weren't in stock. The salesperson helped us pick a color online, but things went downhill from there. When the furniture arrived, the chair color was totally different from what we saw on the computer screen in the store. We weren't sure about keeping them, but the delivery person said Ashley Furniture would exchange them for a different color if we weren't happy. However, when we tried to switch it on the same day, the sales manager, Salima, said no exchanges were allowed, going against what the delivery person told us. As a repeat customer, I was upset. I didn't want money back – I just wanted to swap the chairs, but they flat-out said no. Their customer service is terrible, especially after you buy something. Even the person who sold us the furniture didn't bother to call us back. Watch out for Ashley Furniture – they act nice when you walk in with eager sales people at the door, but if something goes wrong with your order, you're on your own. Save yourself the trouble and look elsewhere for furniture."

"Boris was awesome no pressure and very patient. Explains everything very well. Selema was also helpful with getting the sale and credit finished."