Elsie Green, Inc.

"Incredibly disappointed with the experience I’ve had with Elsie Green. I’m currently awaiting a response after they told me that in order to return the table that I purchased, NOT custom - literally just clicked “add to cart” and there is even a note at the bottom of the description saying that if you wanted a custom piece to reach out sooo I would think that I most definitely did NOT order a custom piece - that I would have to pay for shipping and only get a 50% refund. That is the refund policy for the CUSTOM furniture, all the way at the bottom of the return policy, by the way. Not to mention, the table arrived extremely late with little communication when I inquired about that, and DAMAGED. Part of the reason I want to return it is the damage - they just sent a wax kit so I could fix it myself which is not at all helpful. That was their only response to the damage. And also, the finish is…well, it’s not finished. The table is extremely rough and splintery. To me, the damaged arrival alone is enough to warrant a free return. However, this company clearly does not value customer service. OH and they asked that we not touch the table so they could “resell it some day as new”. So maybe that’s why it was damaged. They probably did that to me. Reporting to the BBB but wanted to make sure others knew about this experience."

"I ordered a custom reclaimed wood kitchen table and am delighted with the table. The table is well made of solid wood and has so much character. My partner and I keep remarking how much we love it. The delivery service was also excellent and did a lovely job of getting it into the house smoothly and efficiently. Thank you, Elsie Green team!"

"I wanted to be obsessed with Elsie Green, I love their website and style. However, I ordered a custom piece for my kitchen and, first and foremost, it was delayed several time with many unanswered emails (they did eventually respond and I did eventually received the piece.) I do know there are supply chain issues, but communication and updates were lacking. Secondly, I sent them the specs of my sink and paid to have the pieces custom made to fit the sink. The sink doesn’t fit and I have to pay my contractor to retrofit it. I would say not worth the thousands I paid for it though it is lovely."

"I purchased the Reclaimed Wood Farm Table and it far exceeded my expectations! The table is crafted as an heirloom piece and will last for many years to come! I was also extremely happy with the service and delivery. The table was delivered much earlier than I expected, hand delivered and set in my breakfast area. My interactions with the owner on several occasions were great. I would most definitely recommend this company."

"Wow what an east bay gem!! Such a lovely selection of home goods and furnishings! Curated warehouse filled with vintage art, stoneware, china, silverware, glassware, furniture and alike curiosities. In the alley next to Ygnacio valley high school where the Trader Joe’s shopping center is - maps will redirect you a ton, but just go behind the Trader Joe’s, past the shoe repair until you get to the alley."