Pottery Barn

"The only thing this place has is well designed furniture. Prepare to get gouged to death with fees that can't be explained very well for delivery. Originally ordered a table online that was suppose to be delivered in early to mid February and was pushed out to end of March (would have been 3 months from the order date). I wanted to cancel and get another table but was refused a cancellation or refund. After speaking with a manager, they would refund the money except for the $495 delivery fee. After days with managers on the phone telling them I couldn't wait another month for their backorder/ failure to deliver on time, I finally got a full refund. Went into the store this time and purchased another table verifying it was in stock close by and ready to ship. Service at the register is good but you have to find someone for help. Good design but the worst customer service for the money. My table was delivered, the delivery guys were good but I will never shop here again, good riddance"

"I ordered 4 curtain panels from pottery barn. I washed them as per the instructions and they shrank 6 inches. When inquiry about a replacement they suggested I buy new ones $800 with a 15% discount, that was the best they could do for their poor quality curtain. I said no thank you I 'll just go to Amazon where the curtains are a fraction of the cost if that was the case. I wasn't trying to get anything extra, i sent a photo of the curtain. The manager did not care. Then why would I care to continue to be a customer. Not only did they loose me as a customer I will make sure to tell everyone not to shop there. Its just not worth the price."

"Bought a sofa with our life savings. Waited for it for months. They pushed back the delivery date because they lost some of our items. We got the run around after calling in a dozen times. Asked for a refund, but told we would be charged for items never received. Now we don't have a sofa for the holidays because of this horrible customer service. I would never buy from this company again. By far the worst purchase experience of our lives!!"

"My son got gifted the ‘anywhere kids chair’ for his first birthday with his name embroidered. He did not start using it until probably 18-20 months. I washed it once with no issues as the instructions suggested. Second time being washed in about 3 months (just now started using it) and 2 if the 4 embroidered letters started coming apart. Called Pottery Barn Kids Customer Service wanting to see if I could send the item back to have it fixed or even drop at a nearby store for the stitching to be addressed. After 2 hours and 18 minutes on the phone with a representative and a supervisor I was told all they could do was provide 20% off a new slip cover. (Which is $34). To have the item replaced it would be a total of $67 ($34 for the slip cover, $15 for the embroidery and an additional $18 in taxes and shipping). Their ‘resolution’ wouldn’t even cover the shipping and taxes making it over $50 to replace the item just because of the embroidery issue. Though I understand the timeframe between the order being placed and the item being damaged, I was not wanting to return the item or expecting a refund, just fixed. Needless to say i will not be purchasing this Item for my second child as planned. Pretty disappointed with their customer service and resolution presented. Long story short, If you are looking to get an ‘anywhere chair’ do yourself a favor and skip the embroider portion. Quality does not seem to be up to par to what you’d expect for the price."

"What a disappointing experience. I was going to make my first large furniture purchase from Pottery Barn and decided to utilized their free design service to make sure the color of the table and chair matches my home. Toni was my scheduled designer. I understand she needed to leave work early and needed accommodation which I was flexible. What is unacceptable is how she didn’t want to have the appointment at all and made it my fault that PB never shipped the free sample. Toni, do you not work directly with the company that you do not have the sample yourself? For a company that charges so much the employee have no customer service nor courtesy to the customer. I will not need your product nor business. After looking at other negative reviews I am glad I dodged the bullet."