BoConcept San Jose

"Boconcept let me believe I could buy an expensive sofa, because Guardsman would help if there was any stain. Small or Big.. Well even the most gross stain requests: like my toddler pucked and peed on the sofa. They didn’t answers to my 4 times request if they can come please and solve the problem. The one time they did respond to this request (months later and many requests further). They sended a tinie tiny cleaning bottle and a good luck noot with it. They are the worst. Thank you Boconcept for this recomandation. You sold a sofa.."

"I recently moved into a new house, and boconcept’s Bergamo was perfect although the price was little too high. I have to say I am pretty happy with the piece, but if the competitors offer similar design, I would’ve gone with them in a heartbeat. 1. Boconept’s shipping was more than double.(even after negotiating). Just for one piece of furniture. 2. The designer totally forgot about our appointment/meeting and had nothing prepared. 3. The sofa supposedly doesn’t come with felt pads. They emailed me to let me know “You can find them at your local hardware store.” !!!??? 4. The delivery team was not very professional, dragging my sofa right and left. Didn’t bother to confirm the position I wanted. I had to ask and did it myself. I am glad I am done with furniture shopping and had other pieces from the competitor with seemless and better customer care. I didn’t even have to ask any of things above and took well care of me."

"Love the place! Bought a couch from BoConcept, and it is stunning. I went across multiple stores and brands, but I'm glad I ended up here. Mia was of great help in trying to understand the needs of my house and helped with the shortlisting process. Overall, a great experience!"

"Very elegant collection. They're a bit on costlier side(their collection def looks worth it) and they do have some decent options too. Staff is really nice and helpful. Excellent customer service(big shoutout to Paul chiu). Must visit"

"Bo Concepts always delivers the best quality and customer service! I had the pleasure of working with Mia in Santana Row store and she is the absolute best! Not only was I able to get everything perfectly customized, but she constantly follows up and keeps me up to date. The pictures don't do it justice but the craftsmanship is always top notch and the delivery team is extremely careful and knowledgable!"