Helen's Wines Brentwood 11938 San Vicente Boulevard, Los Angeles, CA 90049

"Breaks my heart to write this review, but this is an example of the lack of customer service that has become standard today. I used to see Helen's as a an upscale boutique wine shop, and was willing to pay the higher prices for the customer experience. Unfortunately, that is no longer the case. I ordered a gift box and indicated on the form the delivery date. I placed the order over a week in advance, and in the confirmation email (sent by a person, not an auto-confirmation) I was told everything was good to go. Fast forward to the date the gift box should have been received, I reached out to see if it has shipped because I did not receive a tracking notification. No response to my email, but I get a notification the gift box was sent... late. I email two more times to ask why it was late and what could be done. Finally got a response 10 days later that says they ship out of state once a week, and the date on the form is for in state shipments only. Problem is, none of this was communicated proactively to align expectations or give me the option to send the gift on an earlier shipment. Birthday gift 3 days late and no accountability on the poor management of the order. Save your money, and spend it where business are grateful for their customers, respond in less than 10 days to order issues, and provide the services and products as confirmed in writing in the order confirmation. Just other sub-par business with mediocre customer service. Nothing more to see here."

"Friendly and knowledgeable staff! Have lots of recs and listened to what we were looking for."

"Great spot. Fairly small room connected to a restaurant but they have an impressive range of wines considering the limited space. Stopped in and Caz was very helpful in walking us through some options. We told him we were looking for a funky and unique natural wine and he quickly pointed out almost a dozen options with a little background about each winery. We got two bottles at around $30 each and both were fantastic."

"This wine shop provides a wide selection of wines to pick from. From white wine, which is my personal favorite, through red wine and champagne. You may even sample their own wine, which was stored in a barrel. I can't wait to return to wonderful wine shop."

"Ordered via DoorDash at 8:10PM. I watch, and watch - nobody is confirming the order. I call up the location and their phone service ended at 8pm. If you are going to offer on doordash, you need to be more responsive than that. I waited half an hour for the order to even be acknowledged as received. Thankfully, since they never even saw it I was able to quickly cancel and get out of that situation. Your business may be good, but I never even had an opportunity to try..."