Massage Envy,

6915 Katella Ave, Cypress, CA 90630, United States

"Always a welcoming place. There is only a handful of quality massage therapists that have great techniques, other therapists, from what I gathered are hired directly out of school so they don't have as much experience especially when it comes to massage techniques to help alleviate pain through pressure points and stretching. If you decide to avail of their membership, try and look for a good therapist first before committing to their monthly fees because it's hard to cancel. Lately, a call center outside of the U.S. was hired to do appointments and because they're not in the location of where you're calling at, the schedule sometimes gets mixed up and the operators are hard to understanding when I book for a massage...thats if there is an available slot which means that you'd have to call weeks in advance to avail of the date, time and therapist that you'd like. Very inconvenient to say the least."

"Been coming to Cypress Massage Envy for years. And without notice, and AFTER my service, they tell  me I have to pay a mandatory market fee of $20 on top of using a banked service because I signed up at the Huntington Beach store, meaning I'm out of the area. They say this is outlined in my contract which I signed up like 12 years ago and this is the first time EVER this has been brought up.  If in fact it is in my contract from 12 years ago, they have set a precedent, by not up charging me. Utterly ridiculous and extremely poor customer service.  Who does that, changes the price AFTER service has been provided.  The gal tells me they don't tell us when we book our appointment and it's mandatory and I HAVE to pay. I told her if she charges my card I will dispute it with the credit card company.  What a bunch of knuckleheads. And too bad for the therapists. I will never return to Massage Envy Cypress again."

"I booked an appointment a month ago for me and my husband at Massage Envy in Cypress to celebrate our 2 year anniversary. When we showed up they told us they only had an appointment for me. I am so disappointed in Massage Envy for not giving me a call regarding my appointment. We were expecting to celebrate our anniversary with a couples massage. I will be canceling my membership as soon as possible and once I cancel I will not be returning to this location."

"I don’t do massages, but I love facials. This was my first time at a Massage Envy and Shannon was awesome. My skin feels amazing and she was so sweet. Even incorporated a little neck massage into our facial session. Only reason I’m giving 4 stars is because my appointment was at 5 and I wasn’t called back until about 510-515. Other than that, very satisfied with what I received. They cut the cost by $30 since I was a first timer, which I didn’t know, so that was also a huge plus!! Already scheduled my next appointment!"

"Stephanie is awesome and always works out my kinks and knots. I come on a regular basis just to keep from getting too tight. The front office staff is nice but ever changing. It would be nice to see the same employees up front so I'm not sure what the story is with that. I highly recommend Stephanie for a nice relaxing massage."