BevMo! 871 Blossom Hill Road, San Jose, CA 95123

"Bevmo is awesone but this location was staff who are lost in space. 1 staff member was helping one customer check out and 2 other staff members were just standing there watching her, for 5 min, while all of us in line were looking at each other wondering if these guys just hang out or perhaps live here? Then it took 3 staff members 20 min to just hunt down the specific bottle I found online."

"Edit. BevMo fixed the issue. So review adjusted to 5 stars Poor online order experience with this location. Ordered two items, one much higher value than the other, both showed as in stock per Bevmo. Added a 15% tip for the driver. BevMo messaged to say the high price item was not in stock after and would be refunded, but offered no option to substitute or cancel the order. They ended up delivering just the low price item but did not adjust the tip amount to reflect the refund for the non-delivered higher priced item , so the effective tip on this order was more than 50%. Contacted customer service, have had no response. So one star;"

"1 star! I had a pickup order placed online. I waited for over 30 minutes at the curbside after a dismissive first phone call and a rude response during the second call when they answered. Despite my extended wait and the unpleasant phone interactions, the employee handed me my order without acknowledging the delay or the previous unpleasant communication. To my dismay, I found the bottle was cracked at the bottom, spilling Tequila everywhere. When my friend approached another employee to exchange the damaged bottle, they were unhelpful and asked, "What do you want me to do with this?" I requested to speak with the manager, and she responded similarly. She refused to look up my order using the provided order number, insisting it wasn't broken until I pointed out the crack. As I left, she added insult to injury by saying, "Make sure I don't set it down too hard," seemingly trying to provoke a reaction. This experience was highly unprofessional, disorganized, and marked by rudeness. BevMo, I implore you to be selective and thoughtful in your staff promotions and hiring decisions. Individuals like her should not be the face of your business and service. Perhaps consider assigning her to a role that doesn't involve direct customer interaction. To be frank, she comes across as an unwelcoming individual, and no customer should have to endure such an experience. Photos taken inside the store were captured during my previous visit."

"Huge selection! They got everything you need for parties, wine and dine at home, or if you are looking for something specific or special they probably got it. They have liquor infused whipped cream here too! In 3 different flavors!"

"This is a great store full of a nice selection. Like these beautiful bottles would make a fantastic gift because there beautiful! So, I like to just look at everything this store has in supply."