RH Los Gatos

"This used to be such a cool store. I went with a color sample to match a bath mat I wanted. “We don’t have those here anymore. You must get it online.” It’s no longer a nice store that you’d go into to shop around. It just seems like another custom design store. The coolness is completely gone."

"I bought a gray leather couch from RH and had it delivered last October. After 1-2 months it started splotching. I emailed customer service no response. I came into the store I bought it from in January to show pictures. I was super nice about it, they said they would get back to me, nothing. I called 2 weeks ago to talk to a manager and she said she would follow up and get back to me. Haven’t heard from her. I paid 8-9k for this couch and it looks absolutely hideous, no fault of my own and I can’t get anyone to care enough or have the decency to try to make it right. What an absolute joke."

"I ordered a bunk bed from RH about 10 weeks ago. It arrived damaged. The delivery team told me RH would be on contact with a replacement delivery. No such thing happened. I then had to reach out and they had no idea I had "refused delivery" and continued to question me about what had happened. Finally they said they would send me a new one (keep in mind I have already been charged for this item that I didn't have). They told me earliest shipping was 4 weeks away..finally I get notification my item is ready to ship, my daughter is so excited - this is her first big girl bed. It arrives with sploches of grey paint all over one side of the bed. Frustrated in receiving another damaged item I chatted the RH team asking for a reimbursement. Customer service refused to reimburse me the $200 I paid to ship the item here. You would think they would inspect their items before shipping them seeing that we are paying so much money for them. I am very unhappy with my experience with the company."

"Furniture here is made well with good material. Display items are limited and certainly give the impression that their items are on the large and extra large size. Items from sofa to wall mirrors. Plenty of help in the store when we went there, did make us feel uncomfortable while we looked around."

"Among all the restoration hardwares that I have been to, this may be the smallest and least inviting one. There are about 8 room demos that show bedroom and living room furniture. The stores does have a rather good selection of lighting options though. I found that the employees were too quick to try to make sales and not interested in helping me do more than swipe my credit card."