Kanna Spa

"Lindsay at the front desk was so accommodating and nice! Making an appointment over the phone was easy. Day of comes and was told to come 15 minutes early as I was a new client well I came 15 mins early and the door was locked. Odd since I knew there was an appointment before mine. I walked around the back because maybe there was another entrance. There wasn't, I come back and call the spa. Lady picks up and says she will text them but also tells me my appointment isn't for another hour which was incorrect and kept trying to fight me on it. Finally she apologizes and was like oh I was looking at the wrong thing you are correct. Not a great start for me. Finally Lindsay comes out from another suite to let us in. Things go good until we get out of the sauna, we were told there would be cold towels there were not. Then its time for the massage. Jose was super knowledgable and gave me a lot of tips and tricks, my body felt greay but my mind was not relaxed after that massage as he talked the entire time. Well I had paid for cupping and never recieved that service during the massage. I had to say something to Linsday where she goes to ask Jose about this. Jose comes and tells me my only options were to do it right now or they will comp it next time. At this point in time I did not really wanna come back here. I agreed to get the cupping done right then as I had never done it before and wanted to experience it. Well the cupping was amazing! My favorite part of the day. I was so relaxed after it was done like a million times more then that massage realxed me. I would do cupping again. Also in our package we got 10 mins on the vibration plate. Ladies if anyone ever puts an intensity of 1 on that thing for you just bump it up. You should never be at a 1 beginner or not. Its supposed to feel like your legs are itchy because its moving all that stagnant fluid around. They ended up comping us the vibration plate $15 for the inconviences we endured of me not getting cupping done during my massage. Honestly it wasn't the greatest first experience and because of that I am hesistant to ever go back."

"Did the City Life Facial here and it has been a great experience! The place is easy to find and has a soothing and peaceful ambience. Service has been super attentive and communicative. Skin feels soft and clean afterwards"

"Quick update to my review. - I had a new to me therapist yesterday since my normal one below is no longer there and so I had Grace, she’s also amazing! I have super tight hips and she did this stretch that really opened up my hips and back! Thanks for the recommendation Jenny! I’ve been coming here for years and started back some months ago after Covid. Everyone and all the services are amazing! I use Suyen as my massage therapist and she really helps me with my recent shoulder surgery! I’m so happy that she can help with my pain relief! Thank you!"

"I recently booked an appointment at Kanna Spa with Jenny, and I must say, it was one of the most unpleasant experiences I've had at a spa. Starting days before the actual appointment, in all call and text correspondences leading up to my visit, Jenny was constantly asking for gratuities and it was extremely off-putting. It made me feel like the focus was on getting a tip, rather than providing a relaxing and enjoyable massage experience. This type of behavior is unprofessional and takes away from the overall atmosphere of a spa. I do not recommend booking an appointment with Jenny and would advise others to look for a different provider who is more focused on providing a high-quality service rather than constantly seeking gratuities."