Wingstop

"I placed an order online to be picked up at 6pm. When I arrived at 6:03pm the girl at the counter told me they were still working on my order. At around 6:20pm I asked about my order and they asked me for my name; couldn't find my order anywhere. I logged in to the website and showed my order number and they still couldn't find it. The manager then asked for the email confirmation and and I pulled that up and showed it to him, he finally found it on the computer. Now the time it took them to make the order was short I received my order at 6:39, but I wasn't even offered an apology for the whole mishap or anything."

"Just got an 8 wing combo, open the bag to see this. I work in food , no IDEA how the hell this happened. thanks wingstop!"

"My partner and I come to this location a lot, but the food is always cold when we order online and pick up, so we decided to order in store to hopefully get a warmer meal. We were told to wait 15-20 minutes, so after that time frame had passed and we hadn’t been called, we asked if the order was ready. It turns out it had been sitting on the counter and they did not call our name out, so the food was cold once again. I heard them calling other names out, so I guess ours was missed. Nevertheless, it was a frustrating experience because we waited a while just to have the same result we would’ve had if we ordered online and picked up at our convenience. The employees are usually nice, this was just an unfortunate experience."

"Ordered online; order was wrong so I wasted delivery fee and tip. I waited over 45 minutes to get my correction. 6 cooks and I kept hearing wrong orders come and go. Completely disorganized kitchen. Poor cashier (Alexa) was stuck handling all customer service like a champ. She’s the only reason I’m giving 2 stars instead of 1."

"The customer service provided by German & Neftali was so great! Super nice employees that are very caring towards customers. Food was delicious and prepared fast. Whoever trained these employees did a great job! Unlike other Wingstops, the employees here are very nice & well mannered."