Fairfield Inn & Suites by Marriott San Francisco Airport/Millbrae

"No airport shuttle. Awful service and rude inconsiderate staff. Noisy, dirty, smelly, and outdated rooms. I needed an accessible room because I got injured. The staff watching me limp away to the elevator in pain, no offer to help with my bag or anything. After of course the dry "thank you for being an elite member," sure bud. They didn't even have a dental kit, which I had to request. This is standard at even a 2 star in Asia without have to ask, so that was a shock. I have videos of how beat up the room is, but I'll just leave the picture of the very large gap under the door which feels like a safety concern. Also my stay was in February 2024. Their elevator permit expired June 2023 and I did report this already."

"I love this hotel. I stay here at least 3-4 times per month. The staff is amazing. The rooms are clean, the breakfast is hot and tasty. Everyone I come in contact with is very polite and helpful. Everyone from Michelle the manager, down to the front desk staff of Om, Debbie, Mel, Razika, Ray, Rai, and Juan the housekeeping manager. Thank you all so much for all you do."

"We spent 2 nights at this 3 star hotel, close to SFO. Our room was dated, but clean. The bed was comfortable, the linens were nice, but the towels and washcloths had seen better days. There was a low flow shower head which made showering agonizingly long. Lack of decent water pressure in a hotel shower is ridiculous when you're paying almost $200 a night for a room, parking and hospitality fees. The included breakfast was typical and more than satisfactory. The front desk staff were friendly and helpful. EDIT: The room was prepaid and upon checkout we paid the final bill of $59.98 for 2 nights parking x $20.00 2 hospitality charges x $8.00 and 2 MasterCard charges x $2.00, talk about "Nickle and Diming" the customer (Hospitality and Mastercard charges???)! Upon checking my credit card statement, there was an additional charge of $3.72. We charged nothing at all at this hotel, didn't even buy a bottle of water. I would suggest everyone who stays here to check there credit card statements. If this hotel charges every customer an extra few dollars, they've got some racket going on there!"

"This location is home away from home thanks to the friendly front desk staff. All staff are so kind and caring. I would like to acknowledge Razika, Debbie and Om for their contributions to the customer experience. Juan and his crew for making sure rooms are ready for our return. Also a special shout out to the manager Michelle who's dedication to excellence is obvious. The rooms are great but these people will make your stay feel like a family member."

"The staff here is incredibly accommodating with early check in’s, late checkouts and luggage storage. Housekeeping was excellent and refilled our towels/soap daily. Front desk was very friendly. If I ever fly out here again and need a hotel, I’ll remember to book here. Thank you all for your hospitality!"