Residence Inn by Marriott Sacramento Downtown at Capitol Park

"During my recent stay at the Mariott Hotel on March 5th, 2024, for our High School annual trip. Our group faced a recurrence of cold showers in most rooms. We had reserved around 45 rooms. Despite being told that a technician would address the issue, the problem persisted, mirroring a similar incident from the previous year 2023. Additionally, there was a delay in providing our group room access until after 5 pm, as the rooms were not ready. I appreciate the hotel's amenities, but these recurring issues and delays are concerning for a brand like Marriott."

"Showers were cold - everyone was having issues with it and had even had problems in the past too. Staff tried helping but I hate having maintenance in my room. Loud - there are long term residents/families staying at this hotel who are socializing from room to room in the evenings. Staff is helpful - while they seem understaffed, they go the extra mile to try and help where they can Check In was a nightmare - never seen so many people and their baggage waiting around to get a room. Check in began at 4pm and no one got a room until 5:15. First priority was given to top Marriott reward members, but even they had to wait over an hour. Rooms need a face lift - carpet lifting, mattresses have little life left, and overall cleanliness needs work."

"Nice hotel. Room was a little fatigued. Crazy expensive for a good location. Okay gym. Pool looks nice - it was closed. Typical breakfast, nice that they had gluten free gf options - mufffin / bread for toast."

"Stayed here for one night. Nice part of downtown. Lobby clean and spacious. Front desk welcoming and helpful. Parking is in a separate garage about 40 steps away (need a card key to enter and exit). Studio room on 7th floor was clean and well-equipped. Used the hotel gym which at 6am was empty. Good equipment - 1 bike, 2 treadmills, 2 step machines, some weights. Towels and water. Didn't smell bad. Breakfast offerings were standard but sufficient. Nice stay, would recommend for anyone in the area."

"The front desk staff was hit or miss, some were AMAZING and some were marginally helpful. The room was comfortable and clean upon check-in. The policy of only cleaning rooms after 6 days was DISAPPOINTING. If I wanted to clean up after myself I would stay home or at an airbnb."