Holiday Inn Express & Suites Lake Elsinore, an IHG Hotel 31573 Canyon Estates Drive, Lake Elsinore, CA 92532

"Title: Disappointing Experience at the Holiday Inn in Lake Elsinore, California Introduction: I recently had the unfortunate experience of staying at the Holiday Inn in Lake Elsinore, California. Although it took me a while to write this review, I feel it is important to share my experience, as the hotel fell short in several aspects. From encountering racism to uncleanliness and unexpected wildlife, my stay was far from satisfactory. Racist and Inhospitable Environment: One of the most disheartening aspects of my stay was the presence of racism at this hotel. I encountered several instances where I felt unwelcome and discriminated against. It is truly disappointing to witness such behavior in this day and age, and it greatly affected my overall perception of the hotel. Cleanliness Issues and Unexpected Wildlife: Upon entering my room, I immediately noticed the uncleanliness. Dust was visibly flying in the air, indicating a lack of proper cleaning. Additionally, I discovered that a family of raccoons resides in the hotel's trashcan at the back, which was not disclosed beforehand. This poses a health hazard, especially for individuals with allergies. It is important for the hotel to address and rectify such issues promptly to ensure the well-being of its guests. Lackluster Amenities and Breakfast: The hotel's amenities and breakfast left much to be desired. The breakfast options were limited and everything seemed to be microwavable, which was a disappointment. It is disheartening to pay for a hotel stay with subpar amenities and unsatisfying meals. Overall Dissatisfaction: I stayed at this hotel with my family of four, and we had high expectations for a pleasant and comfortable stay. However, our expectations were not met, and we left the hotel feeling disappointed. My husband and I strongly advise others to avoid this particular location in Lake Elsinore. Conclusion: In conclusion, my experience at the Holiday Inn in Lake Elsinore, California, was marred by racism, cleanliness issues, unexpected wildlife, and lackluster amenities. I urge potential guests to consider alternative options in the area and avoid this specific hotel. It is my hope that the management of this Holiday Inn takes the necessary steps to address these concerns and provide a better experience for future guests."

"The staff here is amazing, friendly, accommodating, and helpful. Rooms are always clean. They are always cleaning and making sure everything looks clean and fresh. My kids love the pool and swim all the time."

"The staff (specifically Alondra) at this location went above and beyond to accommodate our stay. We checked in and found that our neighbors were fairly loud and would probably disrupt our stay. We went back down and despite the hotel being fairly full they were able to accommodate us with a room that met our expectations. This Including check up phone calls after our stay to ensure we enjoyed the stay. They went out of the way to help us and I would definitely recommend this hotel to anyone in the area! The room was quiet and nice"