Cerritos Nissan 18707 Studebaker Road, Cerritos, CA 90703

"Krista was great. She quoted me an accurate wait time. I do wish the dealer was faster but I understand. Thank you and go down and the price of the synthetic if it wasn't for the coupon I would've had to do it myself!!! Thank you Krista"

"I took my Nissan Sentra to Cerritos Nissan on July 25th 2023 for having a low psi on my rear driver tire. Dean Hubbard saw the nail right away and told me that it was in a patchable area and it would cost $35 for the service. We proceeded with the service and I waited in the service department for at least an hour which I was happy to do since I needed it fixed asap. I live in Lakewood and I travel to Tustin everyday for work. On December 16th I took my Nissan Sentra to my sister's AAMCO shop for an oil change and to have my rear driver tire inspected again because the psi was low again. I thought it was strange since the tire was patched on July 25th 2023. After further inspection it was discovered that the tire was plugged and NOT patched! My sister's technician took a photo of the plugged tire. I went straight to Cerritos Nissan and explained to them the situation. Marco Soto and I both read the original repair order number 991129 and it clearly stated that the tire was patched. Anyone who knows about cars would know the difference between a tire patch and tire plug. A TIRE PLUG IS TEMPORARY! At that point I did not want them to touch my vehicle again and wanted to leave with my refund. It was the weekend of my dad's funeral so I was feeling very overwhelmed and frustrated. They issued a refund and told me it would take 24-48 hours to receive. I called January 2nd 2024 to follow up on the refund I was promised and never received. I wanted to give them the benefit of the doubt and wait a few more days but now it's January 4th and I'm being told the refund was cancelled and a check was issued. Why?? I'm not sure!! They told me it would take another week to receive. MY PROBLEM NOW WITH NISSAN IS THAT IF I DID NOT CALL TO FOLLOW UP ON THE REFUND THAT THEY WOULD HAVE JUST BRUSHED IT UNDER THE CARPET AND HOPED I FORGOT. WHY DOES IT HAVE TO TAKE ANOTHER WEEK?? MAYBE BECAUSE THE CHECK WAS NEVER ISSUED IN THE BEGINNING. I have three babies all under the age of 3. What would have happened if I was driving with them and the tire busted while driving?? I'M EXTREMELY DISAPPOINTED WITH CERRITOS NISSAN!! THESE REVIEWS WILL CONTINUE EVERY DAY UNTIL THE ISSUE IS RESOVLED!! AT THIS POINT IT'S ABOUT THE PRINCIPLE AND THEIR LACK OF INTEGRITY!!"

"The sales team at Cerritos Nissan is truly committed to respecting the customer and their needs. I really appreciate Saint, Mo Farjam, and Loo for making leasing the Nissan Ariya an easy process. I would absolutely recommend Cerritos Nissan to all my family and friends."

"My experience at Cerritos Nissan was much better than I could have ever imagined as a first time car buyer. My salesman Juan Colon is the best person you could purchase a car from. I was very indecisive about which car I wanted and he was very patient with me and gave me solid advice. He wasn’t pushy at all like other salesman. Definitely ask for Juan when you enter this dealership! One of the managers, Nestor, also came around a couple of times to make sure we were doing okay. He is very attentive. Sam in finance is also amazing and wrapped everything up quickly and explained everything thoroughly. Truly an amazing experience as a first time new car buyer! I am very happy with my purchase."