Lovisa 1 Sun Valley Mall Shop E202B, Concord, CA 94520

"I went in looking for a specific size of huggies/ small hoops 8mm , and found a couple but was unsure if they were the size i needed, i took of one of my earings off to see and compare if they were the same size, when this girl with light brown hair told me you cant be trying the earings on, i told her i was not trying them on. She goes on and continues with such assurance, i just saw you. I told her this is my earing and I took it off because i wanted to check the size. I did pull it close to my ear to see how the would like, but i never even removed or attempted to open the packaging. Like thats why the shop has mirrors. She could have approached me or asked if i needed assistance instead of accusing me of something I did not do and confronting me and getting into a back and fourth argument while she stood all the way near the register while I was close to the exit. This girl lacks any customer service skills she definitely needs to check facts before she starts accusing customers she did not even apologize I just left the merchandise thats no way to treat customers."

"Went there yesterday (October 21) around 6-7 pm and the lady who was at the register is SUPER rude. She acts like she doesn’t like her job AT ALL and don’t even look to the people in the eyes. She is white and has a straight black hair. Rude with people walking around the store and even when we were at the register. If you have a chance, go to another location or jewelry store. Terrible customer service."

"Was there 1/27 at 3pm and the too girls provide such bad customer service. They seem very lazy, not even a greeting or peep. That’s not the first time I walk in and see one of them, looks like nothing has changed."

"Concord store closed prior to scheduled closing time. Staff said they closed at 7:45. They intended to ignore my inquiry from the register. I asked who the manager was. There was stalling then responded with Chris. And we don’t know when he comes in. Unacceptable and unprofessional behavior"

"I Purchased a ring that broke within the first 10 minutes of wearing it. I went back to the store, within a week and they basically said too bad. They would not return or exchange broken items. So much cute stuff, but i won't be purchasing from here again, knowing how cheaply made the items are."