Claire's 309 B Sun Valley Mall, Concord, CA 94520

"The sales staff were very helpful in finding me what I needed."

"READ IT BEFORE BRINGING YOUR BABY TO GET EAR PIERCED !! TELL THEM TO MARK BEFORE DOING EAR PIERCED . Today I brought my 3 and half month old baby here to have her ear’s pierced . The lady about to start on her without even marking it, and i ask her: “I thought we have to mark first”, and she told me “”NOT FOR THE BABY, IT’S JUST WAIST THE TIME ( It was another family in front of us has a 1 year old baby, it was done by someone else but that person still used a pen to mark it before she start on that little girl, even the parents ask her to wipe it over and over again 3-4 times until they’re agreed). Maybe my lady is lazy, so she doesn’t want to do it. When she finished the first ear and it looked pretty good, my baby started crying. She started on the second ear but it seemed too high, she blamed on my baby for pushing her shoulder up causing her to dislocate her arm but she said it’s common. I was believed it until i watched that video again tonight, and my baby didn’t do it (this video is just for memory), that mean she lied. She looked at me and asked if that's okay or do you want to take it off, but she looked at me like she wanted me to say it's okay, but I decided to take it off. Before that, when doing paperwork, she said she had pierced the ears of many babies, she did it every day. I thought she would have a lot of experience and knew that after an ear was done, the baby would start crying. move because of pain. so why didn't she make her mark before doing that. We, as parents, don't want our children to get hurt but I will have to take my baby back on Tuesday to get her other ear pierced even though I know it will hurt her. We paid $142.66 for this job. I would rather waste the time than let my child hurt 1 more time. STAFF, DO WHATEVER YOU SUPPOSED TO DO !!"

"I come here a few times a year and haven’t had a problem, but one time an employee (I’m assuming the manager because he’s always there) took issue with my friends and I shopping. I don’t know what his concern was whether it was our assumed age or having a guy friend along but he shooed us away before we could buy anything. Disappointing, but I’ll just buy online from now on."

"I recently purchased some earrings and I've had the worst experience. My ears got infected and red, they really hurt and I'm so disappointed. This had never happened to me before and I will think it twice next time before buying here again."

"Super super cute earrings, love that they do piercings of the ears. And they have the cutest press on nails ever. The store is definitely worth taking a quick peek in while at the mall to find something that is inexpensive, good quality, and quite unique."