Sansei

"Sorry but I have to add this. Yesterday I went to the mall and used the bathroom in the food court. I noticed that one guy with a red uniform from this place was using the bathroom and just left the bathroom without washing his hands. I follow him and see him going into the restaurant and start cooking without washing his hands. So sad how they increased prices and reduced the amount of food they serve. I"

"Rude. They act like they are doing you a favor for giving you overpriced pre made sushi and over cooked noodles. Rude and demeaning behavior from cooks and the guy at register, should not be in food service industry. Horrid"

"The staffs are rude and so lazy to do their work right, even simple refund they won't do it and keep making sarcastic remarks. I will never buy in that freaking trash store"

"A horrible experience and will not recommend this place at at Northridge. Their customer service was horrible and so unfriendly. I ordered a combo of teriyaki beef and shrimp. I saw that the cook practically just dropped the shrimp a second then turned them over then placed them on my food. I told the cook that the shrimp isn’t cooked yet. The cook then asked them cashier to talk to me. The cashier told me that the shrimp were previously cooked and all they have to is to is warm them up. I told them that the shrimp weren’t previously cooked cause if they were cooked it would have been orange/pinkies color and it was still gray. I told the cashier to that I will not accept it cause it wasn’t cooked but he told me I can’t return it cause they already cooked it for me. I didn’t want to make a seen as there was a lot of people in the line but I thought that was very rude and that they lie to their customers. So this restaurant didn't like my review and asked Google to remove it and the photos which i think was wrong. I thought Google wants honest reviews but I guess I was mistaken."

"If they make your order incorrectly, don’t even bother trying to get it corrected they will claim that you never told them that and that you were lying. I ordered the teriyaki beef with noodles no veggies and even then they still put veggies on it as they were trying to put the veggies on. I even tried saying again no veggies they still put veggies on and then claimed that fiance never said anything. When getting my food. I went back up to talk to them about it to see if they were able to remove it being that we had specifically asked for no veggies. The guy at the register, as well as one of the head cooks became extremely argumentative, insisting that they were never told no veggies. I even asked them if they could just remove the veggies and that everything would be fine and they were adamant on the point that nothing was said and that they weren’t wrong. I got to the point where I told him. I just wanted my money that and that I no longer wanted to do business with them if that’s how they were going to treat their customers and wish the guy just complain about how now they were gonna have to throw away food. I love how they cared more about throwing away food then good customer service and admitting when they’re wrong. Poor customer service, and clearly don’t know when to admit that they were wrong. I used to go to them for all my lunch breaks in the mall. I will never be going to them again after how they treated me and my fiancé today. Absolutely disgusting terrible customer service."