SEPHORA

"The workers were more interested in talking to each other and made me feel uncomfortable I just wanted to ask a few questions and maybe talk about a few products see if they were for me also do not touch anything this store is disgusting. I only took one photo because I was so uncomfortable being in the store. I’d rather go to target at least someone will be happy to help me out."

"Went in with my mom for an exchange. She wanted a different foundation. The lady at the door was not helpful. We asked if she could help us find a different one, but it seemed that she was not interested in helping, so we just decided to return the item."

"Took the time to review this Sephora because their floor staff were especially rude today. I needed help finding an Estee Lauder foundation and went to find someone on the floor. When I found an associate (didn't catch her name), she looked at me as if I was bothering her and gave me a very short and curt answer ("No, we don't carry that." followed by a semi-eye roll). I don't know if she had stuff she was doing but it came across as rude. I wouldn't have cared so much if it was a one-off interaction, but the cashier who rang us up was also curt and in a rush despite there not being anyone in line behind me. In short, both girls seemed impatient and like they had better things to do than to help a customer. I was not a fan of feeling like I'm bothering employees whose job is to (hopefully) help customers find what they need... I'd advise some customer satisfaction training for all employees if Sephora wants to maintain their typical client-oriented values."

"Five stars for Sophia and Stephanie and Christina. I do not have my receipt to scan to give them at 10 out of 10 but I am giving them 10 stars here lol"

"The staff on-site are not adequately trained on informing shoppers on the difference between the Beauty Insider program and the Sephora Credit Card program. I was told that I was applying for the membership program but was then directed to I put my social security number and my income levels into the Point of Sale system. When I flagged this to the staff, I was not informed of the difference in programs. It was not until I called a friend who works at Sephora corporate that I realized I had been up sold by associates into a credit card and NOT the Beauty Insider program that I returned to the store to request my application be cancelled, as I was not informed I was applying for a credit card. It was only at that point I received the (required by law) data sheet for the Sephora Visa Credit Card. I would strongly recommend better training for associates at this site regarding credit card policies and consumer opt-ins for preventing future investigations. Specifically, staff need to be trained to give consumers the printed data sheets for Sephora membership and loyalty programs before or at opt-in, not when returning to the store to request their applications be canceled to prevent hard pulls on their credit records."