Best Western The Inn & Suites Pacific Grove

"We love this BW when we go to Monterey. It’s in Pacific Grove. It is a smaller BW. Rooms are bigger, quieter, very clean and a decent breakfast. Our go to when we visit."

"Monterey has a variety of hotels but when needing some quiet and calm surroundings I like this location best. Rooms are up to date and modern. Garage for your vehicle. Continental breakfast for a quick bite before hitting the sites that Monterey has to offer. Early mornings in the spring you can see the fog from the hills and the deer come down to graze. Staff greet you with a warm smile and are welcoming."

"We heard everything through the walls in our bottom floor room. This might have been the worst wall-sound experience we’ve had at Best Western. We even heard the plumbing when the person upstairs & next to us filled the bathtub or started the shower. It was loud. When in our bathroom, I could hear the neighbor's conversation, word-for-word. The person upstairs was getting in his steps for the day starting at 10:30 PM, which went on for 45 minutes. After a short break, he started another 20-minutes more of continuous walking. Again, the thin walls didn’t help this situation. We didn’t understand why the small refrigerator buzzed & vibrated so much & so loud. That’s because a rock was holding up the shelf that the microwave was on (see picture). We tried to remove the rock and the shelf collapsed. The front desk wasn’t rude, but I wasn’t acknowledged when I arrived. I had to state that I had a reservation before he started saying/doing anything. Just not very personable at all. A few positives about the place. Being that it’s located in a quiet residential area, there’s zero traffic noise at night. The bed was comfortable (although the cover/fitted sheet was too short and would untuck and then bunch up during the night). Since the hotel can’t fix the thin wall situation, which is a no-go for us, they need to replace the broken fridge/microwave stand. They need to get a bigger cover sheet. They need to find front desk individuals who are willing to welcome people who are spending their money to stay at the hotel, which in turn, gives them a paycheck. We won’t be back since there are many other hotels to choose from in the area."

"Front desk person was bad when we checked in, and worse when I had a problem with my bill 2 days later. I had to spend the better part of 3 hrs trying to resolve an overpricing problem with my credit card company because according to BWPG they could not issue a credit to my card for over billiing me. Enough of an issue for me to never return to this hotel. This person needs some schooling in the hospitality industry. Plenty of hotels to pick from in PG, don`t choose the Best Western. Terry G."

"A great location - very quiet nights, within walking distance of great restaurants, beautiful beaches and gift shopping. Spacious rooms - we had a two bedroom with balcony. Very clean, good value."