Bank of America Financial Center

"Useless! If you have a problem don’t come here they will tell you call the 1800 number. Absolute joke. Why would this place be open if they tell you to call the 1800 number."

"I visited this branch to take care of an issue that the online BofA agent described as just taking a minute or 2 in any branch. However, at this branch, I was first directed to sit and wait. After some time waiting, I went back up front to learn that they had decided that they would not help me on that day (a Saturday) since they were too busy. I guess it did not occur to them to share this result with me. They offered that I could go away and return another time since they usually (according to them) help their customers. When I explained that this was supposedly a 2 minute issue according to their online agent and that was much shorter than the time for me returning at a later date, they didn't care. So, while it's great that they value the time of their employees, it's unfortunate that they do not value the time of their customers."

"Friendly and helpful staff. It was very convenient to book an appointment with a banker online and it took place on time. The lines to the teller can run a bit long, but in my experience it was never more than 20 minutes of waiting."

"Yesterday, I had my worst experience banking with BofA. I went to the Capitola, CA branch on 41st Ave at about 11am. Nobody was around to help direct me. I went to the teller was rude and told me I needed a banker, I walked to an open cubicle and got the Branch Manager who said that he couldn’t help me, but I could set up an appointment. I asked if he was busy and he said “I don’t deal with customers.” I insisted I need help and told him what I needed help with. He told me he could set me up with an appointment hours later, but “we don’t have a notary so you would have to leave get the form notarized somewhere else and come back.” I asked if he could help me find a notary at another branch, he said I could make an appointment in the app. I asked him where and he directed me to a few incorrect places before I found it myself. I had to drive 30 minutes to a branch in Watsonville, California to find a branch with a notary (she was nice and helpful.) Worst part, notary services were not needed… I was treated poorly, drove and wasted hours of my day due to the incompetence of the “Branch Manager” whose name I do not recall… lucky for him I guess."