Walgreens,

3901 Hillsboro Pike, Nashville, TN 37215

"This review is for the pharmacy. Every single time I try to fill a prescription here, I have to wait a long time. And after waiting the said amount of time, it’s not ready. Not to mention, the team is not friendly. I understand being busy and short-staffed. I’m always patient. However, presumably, most customers are not feeling well/sick or have a sick child or loved one that they need medication for. At least, that’s always been the case for our family. The utter disregard for kindness is upsetting. I come here because of convenience but I won’t be back. Do better, Walgreens."

"I would not use this pharmacy ever. I called ahead by a week for billing and quantity knowing how short staffed pharmacies are. Still had both wrong even as I questioned before paying. I questioned staff before paying at drive through so I could come back again if they didn't, she gave me wrong information, billed wrong, then didn't apologize and left me waiting another hour for their mistake. I have severe chronic health issues and had budgeted my precious time and energy to call before so I just go through the drive through. Then they asked me to come wait inside with my condition and a toddler. They already had part of my payment and wouldn't void so I could go elsewhere. Then they still double charged me after all that and making me wait for every other patient. Absolute worst pharmacy."

"I was having trouble submitting the review via the customer survey on my receipt, so I’m hopeful that this will serve as the next best opportunity to share my experience with the incredible customer service provided by Donna! I came in for passport photos and Donna made sure that, what could usually be a mundane and burdensome task was extraordinary. Her positive outlook and patience is a model for so many. She deserves a raise or at least to be named Employee of the Month with a day off! Thanks so much, Donna!"

"They do NOT have the COVID booster. We booked online six days ahead, walked in for the scheduled appointment and they didn't have the vaccine. They said we should have gotten a phone call, we didn't. They admitted their scheduling system does not communicate with their inventory (stock) system. Don't use them. We got the vaccine at CVS two days later."

"The pharmacy is consistently understaffed. I usually feel like the staff are trying their best, but that doesn't matter when you spend two hours on hold only for them to hang up on you before you can speak. The pharmacy frequently has difficulty managing to fill my prescriptions as well. Even if I request a refill more than a week before I run out of a medication, it will still not be ready in time. This location is the closest Walgreens to me but I'll start driving further if that means I have a usable pharmacy."