Ashley Store

"Excellent experience with Darnell Carter who helped me on the floor to find exactly what I was looking for. Very attentive and listened well to what I was looking for. Left with what I came fore even better. Very positive experience. I had been in two other Ashley stores recently previously looking for the same item unsuccessfully. My only concerns was that Erica who originally met me and my sister in the store, didn’t give me her full attention and relied on the manager who, wasn’t knowledgeable regarding Ashley’s products; I was just told what I was looking floor wasn’t available. On my way out, Mr Carter happened to come by and asked if was looking for something in particular and he proceeded to pull out his tablet and searched a for the item I came in looking for and by listening, heard that I was really looking for a round table and not rectangular table that was shown in the original ad; same set, same brand, but with the round table I really wanted. That’s customer service at its best. Darnell Carter took that extra step that was needed to further assist in purchasing exactly what I wanted that day. His customer service ethics were the best and I am a satisfied customer."

"Leo - Is an exceptional salesman. He is very knowledgeable and very customer oriented. If I needed to purchase additional items from Ashley he would be my salesman. If your looking to purchase quality items at a very reasonable prices. Ashley is the way to go for your furniture needs. If your Active Duty military retired and a Vet you receive 10% off your total. That's a great insentative."

"I had a great experience. I prefer to take my time to look around myself, and the salespeople were respectful of this. No pressure, and they right there when I had questions. Leo was knowledgeable and professional. He answered my questions candidly and was very thorough. The delivery crew were the most polite and efficient I have ever experienced. They made sure I checked out the sofa bed, had me test it out, and were very cautious and respectful of our home as they moved the large sofa into our modestly sized space. We bought a faux leather sofa sleeper. It looks very nice. Sturdy cushions and well made materials. Customer service at this level for a large company is, sadly, uncommon these days. Ashley was a welcome change. Each and every one of their employees at this store were wonderful."

"Came in to get a couch. The sales rep Bret was incredibly helpful and patient. He showed us all our options and did not push the most expensive choice on us. He explained the difference in materials and even the times the displays had been sitting and how they affect the firmness versus the worn in feeling of the couches. Would recommend coming in and talking to Bret 10 out of 10."

"We came to the Ashley Concord ca store to purchase a couch. I highly recommend you talk to Steve his customer service is amazing. He greeted us right away and stayed with us the whole time until we picked the couch we wanted I’m so happy with our purchase. Thank you so Much Steve !"