Vons

"This is by far the most ghetto Vons I've ever seen in my life. The staff is clueless and they lack exceptional customer service and common sense. In addition if you report the staffs rude behavior and complain about the staff overall to management they do nothing about and all they do is say they will take care of it and it's all B.S . Talk is cheap. In addition they have security following you everywhere in the store while your grocery shopping basically harassing you. It's unethical very uncomfortable which is why I advised everyone to stop shopping here immediately."

"I would not ever come back here. They have a security guard that follows you all over the market especially if your a color person. They profile you it's uncomfortable I would advise people not to come here it's an uncomfortable environment and not friendly overall."

"I came in there to get a few items I needed. A 24 pack of Heineken, a large jar of peanut butter, some strawberry preserves and another item. ALL OF THAT CAME TO A TOTAL OF ABOUT 74 DOLLARS!!!!! I'LL NEVER SHOP AT VONS AGAIN FOR PRICE GOUGING DUE TO MY BEING BLACK!"

"I was wrongly over charged by Priscila, who mentioned she’s worked at this place for 30 years. Earlier while checking out we had a back and fourth over me paying for my moms groceries because there was a case of beer in our transaction, mom is a senior and I’m 30. Showed her my ID on my phone because my wallet was in the car and we were already holding up the line trying to use a coupon she had to overwrite and a manager was hard to find but she was extremely rude when she didn’t accept it. I was trying to be courteous and not hold up the line further as the lady behind me stated she was running late. I would understand the whole beer situation but there’s a way to talk to people. We had an embarrassing dispute then finally left after paying and she even waived goodbye to me angrily. I noticed 3 minutes into my drive home she double charged me for many items so i went back and she asked if the items are in the car which i said yes I’ll go get them. She had me wait and stated that someone has to follow me to my car. Sounded weird to me but I said ok I’ll wait. Manager then came up to me and said she needs the items I told her I would gladly go get them and she said “I know you want someone to follow you but no one is available right now”. That’s when I started to suspect that this whole following me to the car thing is not an actual policy because why would she think I requested someone to follow me? The cashier Priscila must’ve thought I was lying or would manipulate the items in my bags. Doesn’t make sense either way, so an employee has to follow me to my car because they don’t trust me when in reality it was their own employee who made the mistake? What if I went in there with the bags already in hand? How would that “policy” imply? What’s worse is that they said I needed to get my money back on a gift card because I paid with Apple Pay. Why would I want credit to a store that overcharged me then thought I was lying? Manager was kind enough to give me cash but the experience still didn’t sit right with me. I called Vons to check this is actually a policy at their stores and they stated it isn’t and they will file a complaint and look into this stores policies promptly to make sure they reflect Vons correctly. I really hope they did. I came here with my mom who’s nearly 70 and asked me to go with her because she felt the employees were rude to her last time she went by herself. The fact that a senior doesn’t feel comfortable enough to come here one her own should speak for itself."